Keep your Prism 851 HD+ Encoder Card unit protected with the Pro Care Elite support plan from Teradek. Providing one year of coverage, this manufacturer protection plan extends the basic warranty for one year and provides 2-day repair time, advanced replacements, extended phone inquiry hours, and short email and voicemail response times. The plan also includes remote diagnostics and engineering support, firmware updates, on-site engineering support, and access to the Teradek knowledge base and tutorials.
Note:
This plan is only available in the USA.
Priority Support
Get routed to high-priority queues for phone and email Mon-Fri.
Rapid Product Replacement
Your advanced replacement unit will be shipped in as quickly as one business day.
Active Warranty
Extend your hardware warranty for every year you're part of Pro Care.
Technical Support
Talk to support reps with extensive knowledge of wireless and IP video devices.
Guides and Tutorials
Access Teradek's extensive knowledge base and video tutorials.
Guaranteed Repair Times
Have your unit repaired as quickly as two business days.