Keep your Prism Flex 855 4K Encoder unit protected with the Pro Care Elite support plan from Teradek. Providing one year of coverage, this manufacturer protection plan extends the basic warranty for one year and provides 2-day repair time, advanced replacements, extended phone inquiry hours, and short email and voicemail response times. The plan also includes remote diagnostics and engineering support, firmware updates, on-site engineering support, and access to the Teradek knowledge base and tutorials.