Orders placed after 4PM on weekdays will not ship until the next business day. Orders placed after 11am Fridays will not ship until the following Monday.
Faster shipping methods may be available; just upgrade during checkout.
*Some exclusions apply.
Enter new zip code to refresh estimated delivery time.
Residential Integrator's Customer Relations - The backbone of any successful company is its customer service. This book examines the skills that residential integrators need to be successful in the industry. Beginning with the basics, it moves into how a complete and easy-to-understand explanation of services is critical to a successful operation.
Whether you deal in face-face, email or phone service, it is more than important that skills be developed which enhance and support the installation and which keep the customer both informed and happy.
With client satisfaction a premium, it is important that once the installation is completed, the customer receive the close follow-up and thorough service that the system may require.
About the Author: Terry Taylor, Ph.D., is employed by Quantum Integrations in Denver, CO.