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AppleCare Help Desk Tools from Apple provides one year of access to a library of downloadable diagnostics for Mac hardware. It also provides AppleCare Technician Training, which represents your chance to become an Apple-certified technician.
The in-depth Technican Training program covers the full spectrum of knowledge you need to become an Apple-certified technician. Learn to troubleshoot Mac hardware and the Mac OS X operating system with this easy-to-use, self-paced program.
Technician Training includes training materials, diagnostic tools, and extensive information from Apple's own technical library. The Macintosh service training curriculum was designed by the people who know Apple systems best.