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Avid's Limited Uptime Support for Media Composer Mojo DX (Academic) - 1 Year is well-suited for small to mid-size broadcasters, post-production and other recording facilities requiring system support beyond normal business hours. This plan provides round-the-clock access to assisted support and rapid access to onsite and materials.
You are provided with assisted phone support as part of the priority support plan. You can access Avid's online self-help center, knowledge base, and community forums around the clock, 7 days a week. Regular software updates are also sent to you to enhance the security of your products or to augment their features.
Additionally, the plan includes same-day initial response objective for issues, advanced exchange of materials within the next business day, and optional access to onsite support in 2 business days with additional fees.
Well suited for small to mid-size broadcasters, post-production and other recording facilities requiring system support beyond normal business hours
Includes assisted phone support
Offers 24x7 access to Avid's online self-help center, knowledge base, and community forums
Provides regular software updates to enhance the security of your products or to augment their features
1-hour minimum response targets for critical issues
4-hour minimum response targets for non-critical issues
Customer-defined severity level
Avid System Monitor
Materials coverage: next business day advanced exchange
Optional access to onsite support - 2 business days (fees apply)
Available for limited products and geographies
Additional benefits for qualifying Enterprise Customers
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Avid Media Composer Mojo DX
Avid Technologies Limited Uptime Support for Media Composer Mojo DX (Academic) - 1 Year Review