Avid Expert Advantage Support Plan for HD Systems

Avid Expert Advantage Support Plan for HD Systems

Avid Expert Advantage Support Plan for HD Systems

B&H # AVSPTYHDEXP MFR # 0540-30238-06

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Expected availability: 7-14 business days

This item is noncancelable and nonreturnable.

B&H $500 Gift Card Dash

Share for a chance to win a $500 B&H Gift Card!

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Share a favorite product for chances to win one of eight $500 B&H Gift Cards!
1 new winner announced every Monday starting Nov 5th!
Limit 1 entry per day: Come back every day to increase your chance of winning.

Be sure to mention #BHWishList when you share!

Congrats to our winners so far:

Next winner: Dec 17th

James Z. (Wk 1)

Ralph H. (Wk 2)

Arturo M. (Wk 3)

Rich P. (Wk 4)

Valeria A. (Wk 5)

Sabrina B. (Wk 6)

Official Rules


NO PURCHASE IS NECESSARY TO ENTER OR WIN. The B&H $500.00 Gift Card Dash (the "Sweepstakes") is void where prohibited by law and is sponsored by B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 ("Sponsor"). It is not sponsored or endorsed by Facebook or Twitter in any way.

Entry Period/Methods of Entry. The Sweepstakes will run from on or about October 28, 2018 until on or about December 23, 2018 (the "Entry Period"). Entries received outside the Entry Period are void. Enter the Sweepstakes via either one of the following methods. (1) Share any product found on the B&H website (the "Website") on Facebook or Twitter via the dedicated links contained on the website using the hashtag #BHWishlist; or (2) Mail a postcard (postmarked during the Entry Period) containing your name, address, phone number, and email address, and indicate the subject(s), if any, about which you are interested in receiving future emails from B&H (e.g. photo, video, audio, computers, home theater, portable entertainment ) (optional) to: B&H $500.00 Gift Card Dash Sweepstakes, c/o B&H Foto & Electronics Corp., 440 Ninth Avenue, New York, NY 10001 (either option, an "Entry"). Entries must not, in the sole and absolute discretion of the Sponsor, contain obscene, provocative, defamatory, sexually explicit, or otherwise objectionable or inappropriate content. Entries deemed by Sponsor to be inappropriate will be disqualified. Entries owned by a third party, or the use of any trademarks, service marks, logos, brands, or products owned by a third party are not acceptable for entry into the Sweepstakes. Limit 1 entry per person, per day.

Winner Selection/Prizes/Odds. The B&H Social Team will randomly select a winner from among all eligible entries every Monday during the Entry Period, for a total eight (8) winners (each a "Winner"). Each Winner will receive a B&H Gift Card pre-valued in the amount of $500.00. No cash or other substitutions will be offered. Winner selection is in the sole and absolute discretion of the B&H Social Team. Any taxes are the sole responsibility of the winner. Winners will be notified and receive their prize at the email address associated with the account to which their Entry was posted or the email account provided with a mail-in entry. The odds of winning depend on the number of eligible entries received.

Identity of Winners/Eligible Participants. Winners will be identified by the email account associated with the Facebook or Twitter account from which their Entry was submitted or the email account provided with a mail-in entry. An email account holder shall mean the natural person assigned to such email account by the internet access or online service provider or other organization responsible for assigning email addresses for the domain associated with such email account. Any issues regarding the identity of a Winner shall be resolved by Sponsor in its sole discretion. The Sweepstakes is only open to residents of the United States that are at least eighteen (18) years of age on their entry date and is not open to employees of Sponsor, their immediate family, any person domiciled with such employees, or any affiliates or subsidiaries of Sponsor.

Entry Ownership/Entrant Agreements. Entrants retain full ownership and copyrights to their Submission. However, by entering the Sweepstakes entrants grant Sponsor permission to use their Entries for promotional purposes on their respective social media channels with proper credit. Entrants also agree: (a) to be bound by these Official B&H $500.00 Gift Card Dash Sweepstakes Rules; (b) that any claims related to this Sweepstakes shall be resolved individually without resort to any form of class action and that awards, shall be limited to actual out-of-pocket costs incurred in entering the Sweepstakes, and shall not include incidental or consequential damages or attorneys fees; and (c) that any actual or perceived ambiguities in these rules shall be interpreted by Sponsor in their sole discretion.

Limitation of Liability/Sponsor Modification/Cancellation Rights/ Choice of Law/ Venue/ Winners List. Sponsor is not responsible for incomplete entries or for failure to receive entries due to technical failures or human error of any kind. Winners agree that Sponsor will have no responsibility for losses or damage of any kind resulting from the acceptance, possession, or use of the prizes. Except where prohibited, participation in the Sweepstakes constitutes entrant's consent to the publication of his or her name by Sponsor in any media for commercial or promotional purposes without limitation or further compensation subject to Sponsor's respective Privacy Policies. Sponsor may modify or discontinue the Sweepstakes at any time and may disqualify from the Sweepstakes any person it determines, in its sole discretion, to have attempted to or actually tampered with or otherwise abused any aspect of the Sweepstakes. Entrants agree that in the unlikely event a dispute arises in connection with this Sweepstakes, it will be governed by the laws of the State of New York and heard exclusively in a court of applicable jurisdiction in the County and State of New York irrespective of any choice of law provisions to the contrary. To receive names of the winners by U.S. mail, please mail a self-addressed stamped envelope to: B&H Foto & Electronics Corp., Attn: B&H $500.00 Gift Card Dash Sweepstakes, 440 Ninth Avenue, New York, NY 10001. Any Winners List request must be received by B&H within one (1) year of the date the Sweepstakes is conducted.

Let us know how to reach you if you win!

Privacy 100% guaranteed; email address for contact purposes only


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Avid 0540-30238-06 overview

  • 1Description

The Avid Expert Advantage Support Plan is a non-mission critical support offer available for Avid Professional Editor products used with HD systems. This support plan covers Information Services, Technical Support, Bug Fixes, Escalation Process, and Remote Connectivity. Hardware Coverage and Onsite Support are also offered at an additional fee.

Avid Advantage Support gives you the edge you need to thrive in today’s highly competitive media market. Delivered by global teams of Avid support professionals with appreciable experience and expertise, this Avid Advantage Support Plan is designed to ensure you maintain a high standard of operational effectiveness.

Note: Expert Support does not provide access to software Updates, which are any of the following: maintenance releases and software feature releases (also called software upgrades).

Information Services
Avid will provide 7 days x 24 hours access to an online Knowledge Base and product forums (available on the Support tab on Avid's website). 1
Technical Support
Technical Support is available via Web case logging with 7 days x 24 hours access. Web case logging is the preferred form of contacting support for all non-critical issues. Avid will use reasonable commercial efforts to meet a 24-hour response target for all logged requests. Technical Support provided outside normal business hours (9:00 am to 5:00 pm, local to the Avid contact center) will be delivered in English. 2
Bug Fixes
From time to time, Avid will make available to the customer software patches and updates comprising customer-specific bug fixes, regarded as Bug Fixes. Bug Fixes have limited testing and are distributed only to those customers exhibiting the particular issues that are addressed by the Bug Fixes. Avid may, at its discretion, post freely downloadable Bug Fixes on its website.
Escalation Process
Avid employs an industry-standard escalation process for all support events that cannot be resolved within a reasonable time. This process provides for increasing levels of resources and technical assistance to be applied based on both elapsed time and the level of severity of the issue.
Avid also uses a Code Blue escalation process for high severity level issues that immediately engages highest levels of technical resources and communicates the status to senior executives at both the customer end and at Avid.
Remote Connectivity
Avid provides remote support to customers from our global support centers using remote console access and diagnostic tools. Customers are expected to provide remote access to Avid equipment to aid in the diagnosis and troubleshooting process.
Hardware Coverage at an Additional Fee
Customers may choose to add Advance Hardware replacement to their Avid Expert coverage for an additional fee that varies by product. Customers with such Hardware Coverage will be entitled to have a replacement part shipped in advance of Avid receiving back the faulty part. Avid will use reasonable commercial efforts to ensure Two Business Day dispatch from depot for Expert support plans (excludes weekends and public holidays local to the Avid depot).
Onsite Support at an Additional Fee
Onsite assistance is optional and chargeable at Avid's then-current rates (available upon request), together with travel time and expenses, at the time of provision of the service. It is charged on a daily rate that cannot be pro-rated for parts of a day (unless contractually agreed to in advance of a request). Avid will use reasonable efforts to respond to requests for onsite support by providing resources within 14 business days for customers with all of their Avid products covered under an Expert contract. 3
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  • 1Description

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