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The 5 Year Extended Service Plan for ix Desktop Series from Iomega ensures availability of your Network Storage devices that play a vital role in your data protection strategy. This Service Plan assures dependable delivery of results and lower cost of ownership of your Network Storage solution. It adds 24x7 technical support and extends the warranty to 5 years.
Iomega service is available 24x7 to protect your Network Storage technology investment with fast, consistent and reliable technical and problem solving expertise. The Extended Service Plan ensures 24x7 access to Iomega's technical experts and next day on-site hardware service when your IT resources are limited and availability is critical.
Any problem that occurs with your Network Storage device can be quickly identified by technical experts who can provide you with a solution as well.
Phone and Email: Technical assistance in English is available 24x7; languages other than English are available only during business hours.
On-Site Parts Replacement
If Iomega determines that your product requires any hardware replacements, a service provider is sent to repair or replace the affected hardware. An on-site service includes replacement for all other parts the next business day.
RMA Parts Delivery / Hardware Replacements
The following delivery options are available when an RMA is necessary:
Advance Exchange: You can receive the replacement device or component and a mailer label for easy returns.
Expedited Advance Exchange: You can receive the replacement device or component through Iomega's "expedite" shipping methods.
Extended Service Plans entitle you to priority routing.
Web-Based Customer Support
You can have access to the latest knowledge base for Network Storage solutions, including technical support articles, tutorials and "How to" instructions.
The complete product documentation, latest software patches and upgrades released at regular intervals by the technical support team will keep your system updated and free from bugs.
Automated Support Alerts
Your Network Storage product provides notifications when new firmware or other updates are available.
Online Case Tracking
You can create an Iomega My Support account to track and manage any open cases within Tech Support.
In the Box
Iomega 5 Year Extended Service Plan for ix Desktop Series
5 Year Warranty
Table of Contents
Electronic and physical service
In English: 24x7 support (including business hours)
Other languages: during business hours
ix desktop series