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The 2-Year Extended Warranty & PSP NBD from PROMISE Technology is an upgrade to VTrak's 3-Year limited advance replacement warranty that adds a rapid response onsite hardware parts replacement service. It offers a total warranty coverage of 5 years with an on-site response time on VTrak Jx30 Series expansion chassis (With PROMISE hard drives) and VTrak Jx10 Series (Does not include HDDs) expansion chassis. This service is available 24 hours a day and 7 days a week for the entire warranty period.
The PROMISE ServicePlus plan is available for both the fully configured systems that are sold through Apple authorized channels as well as Windows and Linux qualified systems sold through PROMISE authorized channels (ServicePlus is available for VTrak models with Apple part numbers in US, Canada, and EMEA. Currently, there is no ServicePlus coverage in EMEA for VTrak models designed for Windows and Linux and sold through PROMISE authorized channels).
The PROMISE ServicePlus plan features the rapid dispatch and installation of critical replacement components. In conjunction with PROMISE's 3-year standard limited warranty on the hardware and the 24x7 Technical Support help line, this plan assures enhanced support to minimize downtime. The average response time can be as fast as 4 hours in most major metropolitan areas after failure verification.
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Promise Technology 2-Year Extended Warranty & PSP NBD for VTrak Jx30 & Jx10 Series Expansion Chassis Review