CS

Please enter your B&H Order Number

Please tell us how you contacted Customer Service.

Phone

Chat

Please indicate how strongly you agree or disagree with the following statement regarding the wait time:

"I waited a reasonable amount of time to get an e-mail response from a representative"

Please indicate how strongly you agree or disagree with the following statement regarding the wait time:

"I waited a reasonable amount of time to be connected to a live chat representative"

(Please Specify)

	You indicated you contacted the B&H customer service department for a return authorization. Please tell us how strongly you agree or disagree with the following statements. (*You may check the "N/A" option for questions that did not apply to your experience, or if you do not know)
	"The B&H return policy is reasonable"
	"The return authorization was easy to get approved"

Please indicate how strongly you agree or disagree with the following statements regarding your experience with our customer service representative: (*You may check the "N/A" option for questions that did not apply to your experience, or if you do not know.)
"The customer service representative acted courteously."
"The customer service representative showed a sufficient amount of knowledge to address my issue."

Did your issue require a follow-up by a B&H representative?

Yes

Did the representative follow through on their commitment?

Yes

Please indicate how strongly you agree or disagree with the following statements regarding your issue resolution: (*You may check the "N/A" option for questions that did not apply to your experience, or if you do not know)
"My issue was resolved in a reasonable amount of time."
"My issue was resolved to my satisfaction."

Please tell us what you LIKED MOST about your B&H experience (Optional)

Please tell us what you DISLIKED MOST about your B&H experience (Optional)

You are about to complete this survey, but before you do: Please enter the e-mail address that you would like us to contact you at, in the event that you win a $250 B&H gift card, or to address any of your concerns. (We will never share your email address with anyone)

Do you wish to receive periodic offers and product news via e-mail from B&H? (Click here for the B&H Privacy Policy)

Yes

Already subscribed

Please check the box below if you would like a B&H representative to contact you via email regarding your experience.

Yes I would like to be contacted by B&H.

Thank you for taking the time to offer us your feedback!

Click here to view the Official Rules and Regulations

*Please note: Although we take great measures to review all feedback submitted to us,
we may not be able to immediately respond to your comments.
If you require assistance, please contact our Customer Service Department by calling
(800) 221-5743 or (212) 239-7765 or by sending an email to [email protected]