Video Chat

One-on-One with an Expert

Sometimes, there's no substitute for a visual demonstration. Get answers to your questions and technical concerns, on demand, by meeting face-to-face online with a B&H Expert.

Start Your Virtual Session

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Take a Closer Look

Get a more detailed picture of what your video chat session will look (and sound) like in this quick introductory clip.

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What Our Customers Are Saying

Totally awesome support from the photography department !!! I am thrilled by this new videochat experience... Thank you so much for the great... work...


Blown away by the amazing experience made possible by the video chat feature ! ...amazing customer relation skills... gives us great confidence ! Thank you so much

-Daniel J.

The live video chat was a fantastic experience! So much easier to communicate and more personal than text chat,... faster transfer of ideas and information, thank you so much!

-Reuven A.

The LIVE audio/video chat session really help me understand all the components I need to accomplish my audio objectives. Thank you!


Frequently Asked Questions

How do I start a video chat? During business hours, select from the available departments (listed at top of page). Can I see the difference between two lenses? Yes, we can connect the camera to the session, so you can compare them as if you're at the store. Can I see how my gear fits in its case? Yes, If the products are available at the store, we can demo it. Can I do a video chat with my smartphone? Yes, you can video chat via our mobile website. Video chat is not available through the app at this time. Are there any requirements for my computer or browser? You just need to have an up-to-date version of Chrome, Firefox, Edge or Safari. Can I share my screen with you? Yes, you can share your screen with us. Can I place an order over a video chat? Not currently, but we can create quotes and guide you on the products. Is this really the New York City SuperStore we are video calling? Yes it is! You are being brought in virtually to our world famous NYC SuperStore!