Extended Protection Plans
Lenovo Protection Plans offer advanced technical support and accidental
damage protection for complete peace of mind on all of your devices.
Extended Protection for Your IdeaPad Notebook PC
Lenovo Premium Care covers:
Extended Warranty
Protect your valuable equipment up to 3 years past the original purchase date.
Direct Access to Advanced Technicians
On-demand “getting started” and “how-to” guidance for hardware, software and peripherals.
24/7/365 Technical Support
Via phone, chat or email with front-of-queue access to advanced technicians.
Annual PC Health Check
Catch issues early, quickly resolve them, and avoid PC problems.
In-Home, Next Business Day Service
For issues that cannot be resolved by phone, a technician will visit your home on the next business day to address your concerns.
Accidental Damage Protection covers:
Accidental drops, spills, bumps and structural faliures.
Electrical Surges
Damage to the integrated LCD screen
IdeaPad Protection Plans At a Glance:
*1 - Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo).
2 - If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your product can be repaired onsite, the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo's Service Center. Onsite service may not be available in all regions.
3 - Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo's discretion.
4 - Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country.
5 - Replacement systems do not carry ADP and and should be repurchased on the new or refurbished replacement. If cost per claim exceeds price of product, product will be replaced.
6 - Components not covered: batteries, external peripherals, and accessories (including optional features not installed by Lenovo at time of product purchase), external keyboards, mice, digitizer pens and styluses, cases and folios, power cords and adapters, cradles, docking stations, printers, scanners, external drives, software (preloaded or purchased separately), tape, disks, CDs, DVDs, film or other media, and third-party products (those not bearing Lenovo logo), even if sold by Lenovo.