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Shipping & Delivery

Free Shipping

Free Expedited Shipping

Free Standard Shipping

Free Store Pickup in 45 minutes

Low-Cost SuperSaver Shipping

Most items qualify for Free Standard Shipping in the USA, even in orders totaling under $49.

Most orders over $49 qualify for Free Expedited Shipping to the contiguous USA.

Live near New York or visiting the Big Apple? Select Store Pickup during checkout and pickup the same day.

If your order doesn't qualify for free shipping, then try SuperSaver to save the most on shipping.

1-3 Business Days 3-7 Business Days Ready in 45 mins. 1-7 Business Days

Orders placed after 11am on Fridays will not ship until Monday.

Orders placed after 11am on Fridays will not ship until Monday.

Orders placed after 4pm Mon-Thurs will not be ready until the next day.

View All Shipping Options

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In-stock domestic shipments are usually shipped the same day of order. See Delivery Times for details. Totals are calculated after all rebates and bundle discounts have been applied. Gift cards, freight charges, duties and taxes do not count towards the $49 order total. Shipping and Custom fees are nonrefundable.

Free Shipping for Truck Items (Oversized)

Many items that are heavy or oversized that must go by trucking methods are still offered with free shipping to the contiguous USA.

Free Standard Truck Delivery

This shipping option is Curbside Delivery, and it includes delivery to your home.

Free Standard Inside delivery

This shipping option includes delivery to your home and placement of the package inside the home. When the delivery is attempted it also includes one reasonable flight of stairs either outside or within the home.

Why didn't my order qualify for Free Expedited Shipping?

Your order may not qualify for the following reasons:

  1. It's a special order.
  2. Item is shipped directly from the manufacturer not B&H.
  3. The item is out of stock or backordered.
  4. The item's particular qualities like it's size, weight, type of material or other things disqualify it.

Some products cannot be shipped through the mail.

United States

We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico and other USA territories.

International

We ship most international packages via UPS and FedEx. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

Oversized items that don't fit Parcel Services standards will be shipped via Air Freight Forwarder with Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you.

We also reserve the right to block certain products from being shipped outside the USA.

Where We Ship

We ship around the globe. So wherever you are, you can get the best advice on the greatest gear ¿ at the best prices! Please check below to acquaint yourself with any exceptions and conditions that may apply to your neck of the woods.

We currently do not ship to Iran, Sudan, Cuba, Syria, North Korea and Uganda.

Order Status

Order Number

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Tracking Number

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Order Details
Date Order Number Status Total
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Go to Order History

Where is my order?

Some items on our website are not regularly stocked. Availability on these items will show as Drop Ship, Coming Soon or Special Order. To check the status of an order, log in and visit the "Order History" page in the My Account section of this website. Your items may be grouped into multiple packages, but will show updated tracking information as it becomes available. Orders without tracking information may include stock exceptions like special orders or back orders which require more time to process.

If your order does not appear in your account, it may have been a guest checkout, phone or store order. In such cases, you can still add the order to your account history by selecting "Trace Offline/Guest Orders."

Shipping Options

We will use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking.

In-stock items usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date for ease of reference. Here's a breakdown of what each shipping term means:

Standard Shipping

  • Delivered by UPS
  • Delivery not available to PO Boxes
  • Signature may be required

Low-Cost SuperSaver

  • Delivered by UPS
  • Delivery not available to PO Boxes
  • Signature may be required

UPS / FedEX

    Shipments to PO Boxes can only be shipped via US Postal Service. Signature may be required (depending on your location).

    If you have a UPS or FedEx account, you may enter your account number on our Shipping Method page during checkout and you will not be charged any shipping fees by B&H. Accounts will be verified with the carrier. (USA only)

    If B&H is presented with any fees for private-account shipments, we may charge your credit card. We may also charge your credit card if the account number provided is invalid.

DHL Saver

DHL Saver is a hybrid service that delivers to many international locations. The final delivery from this service is most often made by the Postal Service of a recipient's specific country. Pre-payment of international duties and taxes is not available through this service.

DHL Global Mail

DHL Global Mail service consists of coordinated efforts between couriers and the local Postal Service of a recipient's specific country. Pre-payment of international duties and taxes may be available for select countries through this service. Your region's specific options will be displayed during checkout.

DHL Express

DHL Express service is a premium, worldwide, door-to-door courier delivery system. Pre-payment of international duties and taxes may be available for select countries through this service. Your region's specific options will be displayed during checkout.

US Postal Service (USA only)

Only USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up. Delivery times vary by destination and are not guaranteed. Tracking of packages may be accompanied by some limitations.

Truck / Air Freight (USA only)

Overweight and/or oversized items (example TVs larger than 4") can only be shipped via common carrier. Please allow 5-8 business days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puerto Rico.

In-Home Delivery (USA only)

Want your large bulky purchase carried inside your home or business? Our in-home delivery team will carry your items over the doorstep. Please call our Sales Department at 866.239.7781 to make arrangements.Available for ground floor only. Does not include uncrating or assembly.

White Glove Delivery (USA only)

Avoid the hassle of setting up your LCD or plasma entertainment center with White Glove delivery service, available for TVs 50" and larger, as well as select bulky items. Trained delivery professionals will carry your TV into any accessible room of your home, uncrate your purchase, plug in when necessary (to confirm it's operational) and dispose of any packaging.

Your local team will contact you to arrange a convenient appointment. White Glove delivery is available across the USA.

White Glove delivery does not include installation. Additionally, some flat-panel TVs include a pedestal stand that requires assembly by the customer-not the delivery crew.

Assembly & Installation (USA only)

Want us to take installation off your hands? From simple hookups to full home-theater systems, we can do that! Call 800.482.8143 / 212.239.7500 ext. 2070 or email installation@bhphoto.com to make arrangements.

Other Shipping Options / Truck Air Freight

Overweight and/or oversized items (example: TVs larger than 4") can only be shipped via common carrier. Please allow 5-8 business days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puerto Rico.

Delivery Times

For Free Shipping, UPS, FedEx Economy, Store Pickup or FedEx Priority

Monday - Thursday 4:00pm EST

Friday 11:00am EST

For White Glove Delivery or In-Home Delivery

Monday - Thursday 2:30pm EST

Friday 11:00am EST

For USPS, FedEx Saver, Truck (non-rush), or International Orders

Monday - Thursday 7:00am EST

Saturday & Sunday Shipping

Your order will be packed but it will not ship until Monday.

If your order is traveling from our warehouse to a USA address, you will get an Expected Delivery Date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates. Orders may be delayed due to verification protocols, weather or the time of order placement. Stock exceptions cannot b e held to expected delivery dates. Orders may be delivered in separate shipments.

Delivery Times for Stock Exceptions

Some items on our website are not regularly stocked. Availability on these items will show as Drop Ship, Accepting Orders or Special Order.

Drop Ship: The manufacturer will ship these items to you directly. You may generally expect these items to take about 7-10 days to arrive at U.S. destinations.

Accepting Orders and Special Order items: If one of the items in your order qualifies as a stock exception, we will ask you during checkout whether you¿d like us to ship your full order when all items are in stock, or if you¿d like to split a shipment (at no extra cost). The estimated delivery shown reflects the shipping time once your item reaches our warehouse. (International customers: If you choose to have a non-regularly stocked item priced below $500 shipped separately, it will be shipped via USPS once it arrives at our warehouse.)

If we email you a tracking number during the day, the information may not post to the carrier¿s website until that evening. You may also track your order on our website (no login required).

We generally pack orders Sunday-Friday. However, orders packed on Sundays or legal holidays do not ship until the following business day. If you receive an email on a Sunday or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day.

Business days are defined as Monday through Friday, except holidays.

Store Pickup

You can pick up most items at our SuperStore or warehouse.

1

Select Store Pickup when you're checking out

2

Wait for your 'Ready for Pickup' email containing your Pickup Number

3

Bring your Pickup Number & Photo ID to the SuperStore

Store & Sales Hours

Mon-Thu 9am-7pm
Friday9am-1pm
SaturdayClosed
Sunday10am-6pm

Customer Service Hours

Mon.-Thu 9am-6pm
Friday9am-1pm
SaturdayClosed
Sunday10am-5pm
See Holiday Schedule

Which items are available for Store Pickup?

If an item is in stock, you will see a green checkmark indicating that Store Pickup is available. However, please note: Store Pickup is only an option if shipping is not requested on any other items in your order.

When will my order be ready?

Most items can be ready in as little as 45 minutes after order completion. For same-day service, we must receive your order not less than one hour before the store closing time. Orders placed after this time will be ready for pickup on the next business day, 45 minutes after we open.

What do I need to pick up my order?

You will receive an email with your unique Pickup ID number up to 45 minutes after completing your order. When picking up, you or your proxy will need to provide:

  • Your Pickup ID or Order number
  • A valid government-issued photo ID

If I can't pick up the order, may I send a messenger or courier on my behalf?

Yes! Make sure your delivery person is ready to provide the following:

  • Messenger service ID card or a bill of lading or a daily manifest
  • Government-issued photo ID (e.g., driver's license or passport)
  • Your Order number or Pickup ID

Where do I pick up my order?

Upon arrival, proceed to our Web & Phone Orders area (just follow the signs). Your Pickup ID email will come with an easy-to-follow map.

How long will B&H hold my order?

We will hold your order up to five business days. Abandoned orders will be canceled automatically.

Can someone else (such as a friend or family member) pick up my order?

You may appoint a proxy at checkout; it's easy! Your proxy can pick up the order by presenting the Pickup ID number or Order number and his/her own government-issued photo ID.

Store Address

NYC SuperStore
420 9th Avenue
New York, NY 10001
Directions
Free Parking Details

Warehouse Addresses

Brooklyn Navy Yard Warehouse
Brooklyn Navy Yard
Building # 664
Brooklyn, NY 11201
Directions
Evergreen Warehouse
105 Evergreen Avenue
Brooklyn, NY 11206
Directions