Help Center

Help Center



  • In Stock items in orders over $49.00 will receive free expedited shipping in the contiguous (lower- 48) United States. These items should arrive in 1-3 business days, depending on your location. Look for the following under these items: Free Expedited Shipping or Free Expedited Shipping on Orders over $49
  • Certain In Stock and Special Order items, items Drop Shipped from the Vendor/Manufacturer, or other items which are not in stock when your order is placed may be ineligible for Free Expedited Shipping. Some of these items are eligible for free Standard shipping in orders over $49.00. Standard Delivery is not available to PO Boxes. Look for the following under these items: Free Standard Shipping
  • Certain items are excluded from free shipping over $49 based on the items characteristics. Look for the following under these items: Shipping Charges Apply
  • The $49 order total is calculated after all rebates and bundle discounts have been applied. Gift Cards, freight charges, duties, and taxes do not count towards the $49 order total.

Free Shipping on Most items

  • Most items qualify for Free Standard or SuperSaver shipping in the contiguous (lower-48) United States, even when purchased in orders under $49.00. B&H will use a combination of shipping carriers which ensures safe and quick delivery of your items with online package tracking. In Stock items should arrive in 1-7 business days, depending on your location. See below for shipping cutoff times. Your Shopping Cart will show an Estimated Arrival Date for your item(s). Look for the following under these items:


  • Delivery not available to P.O. Boxes
  • Signature may be required

Super Saver

  • B&H will ship your order in the most cost effective method.
  • Signature may be required.

UPS / FedEx

  • A signature may be required upon delivery (at the discretion of the carrier's delivery driver and depending on your location).
  • B&H cannot be responsible for any loss, damage or missing package(s), if you change the shipping address after your order has shipped.

Private UPS/FedEx Accounts

You may use a FedEx or UPS customer shipping account as your shipping option by filling out the appropriate section on the My Account page. By doing so, you may opt to:

  • Charge the carrier's rates to your account.
  • Apply carrier's insurance (if you decline this option you will not be able to file a claim if the package is lost or damaged in transit).
  • Pay all shipping charges to the carrier.
If B&H is presented with any fees for the shipment, we may charge your credit card. We may also charge your credit card if the account number provided is invalid.


  • DHL Saver is a hybrid service that delivers to many international locations. The final delivery from this service is most often made by the Postal Service of a recipient's specific country. Pre-payment of international duties and taxes is not available through this service.
  • DHL GlobalMail service consists of coordinated efforts between couriers and the local Postal Service of a recipient's specific country. Pre-payment of international duties and taxes may be available for select countries through this service. Your region's specific options will be displayed during checkout.
  • DHL Express service is a premium, worldwide, door-to-door courier delivery system. Pre-payment of international duties and taxes may be available for select countries through this service. Your region's specific options will be displayed during checkout.

US Postal Service (US only)

  • USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up. Delivery times vary by destination, and are not guaranteed. Tracking of packages have some limitations.

Truck/Air Freight (US only)

  • Overweight and/or oversized items (example TVs) can only be shipped by common carrier.
  • Please allow 5-8 business days for delivery to the 48 contiguous states and 10-14 days for Alaska, Hawaii and Puerto Rico.
  • For delivery to the inside of your home or business, please call our Sales Department at (866) 239-7781 to arrange this. (Available for first floor only.)

B&H White Glove Deluxe (US only)

  • White Glove service is offered on select TVs so you can avoid the hassle and inconvenience of setting up your LCD or plasma entertainment center. Trained delivery professionals will carry your TV into any accessible room of your home, remove and dispose of the packaging. The White Glove folks will contact you to arrange a convenient appointment. White Glove Delivery is available across the country. This set-up service does not include installation. Additionally, some flat-panel TVs include a pedestal stand that requires assembly by the customer - the delivery crew is not responsible for this assembly.

Canadian Shipping via Purolator

  • B&H offers ground service into Canada via Purolator. To expedite the entry and customs process, B&H consolidates all Purolator shipments daily into Canada. When shipping with Purolator, B&H is the Importer of Record as a Non-Residential Importer (NRI) into Canada. Duties and Taxes are therefore the responsibility of, and are paid by, B&H Photo. B&H will charge the customer a fee equivalent to the duties, tax, and other applicable cross border fees at the time of order. Once you have paid B&H Photo, your merchandise will be delivered to you without interruption.
  • All orders are imported to Canada as casual goods and are subjected to Provincial Sales Tax (PST). If you are a business or corporation or otherwise exempt from duties/tax, please contact the B&H customer service department to obtain documentation to file a claim for reimbursement.
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Shipping Destinations

US Customers

  • Shipments to P.O. Box addresses can be shipped via US Postal Service only
  • Shipping and billing address information can be saved or edited in the My Account section

International Customers

  • We ship worldwide (except to Iran, Sudan, Cuba, Syria, North Korea, and Uganda).
  • For shipments to Russia, the maximum order value (including shipping charges) is 5000 Rubles per shipment.
  • Oversized items that don't fit Parcel Services standards will be shipped via Air Freight Forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
  • We reserve the right to block certain products from being shipped outside of the US, based on manufacturer restrictions.
  • Shipments to P.O. Box addresses can be shipped via US Postal Service only
  • Shipping and billing address information can be saved or edited in the My Account section.
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Delivery Times

  • If your order is being shipped from B&H (not drop-shipped) to a US shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. (Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.)
  • Orders may be delivered in separate shipments.
  • Order cutoff times for all domestic orders shipping via UPS, FedEx Economy, or FedEx Priority:
    Monday - Thursday: 4:00pm ET
    Friday: 11:00am ET or 12:00pm DST
  • Domestic orders shipping via USPS, FedEx Saver, or Truck (non-rush), received before 7:00am ET will be shipped same day
  • Order cutoff times for White Glove next day delivery (domestic):
    Monday - Thursday: 2:30pm ET
    Friday: 11:00am ET or 12:00pm DST
  • International orders received before 7:00am local New York time will be shipped same day.
  • Some items on our website are not regularly stocked at B&H. Availability on these items will show as Drop Ship, Accepting Orders or Special Order.
  • B&H cannot be held responsible for any lost, damaged or missing package(s) if you change the shipping address after your order has shipped.
    • Drop Ship: These items will be shipped to you directly from the manufacturer. These items generally take about 7-10 days to arrive to U.S. destinations.
    • Accepting Orders and Special Order: If one of the items in your order include one of these non-regularly stocked items, we will ask you during checkout to choose whether you would like us to ship your full order when all items are in stock or if you would like to a split shipment (this will not cost you more). The estimated delivery shown reflects the shipping time once B&H gets the item in stock. (International customers: If you choose to have a non-regularly stocked item priced below $500 shipped separately, it will be shipped to via USPS when it arrives at B&H.)
  • The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carriers website until that evening. You may also track your order on our website (login not required).
  • B&H generally packs orders Sunday - Friday. However, orders packed by B&H on Sundays or Legal Holidays are not shipped until the following business day. If you receive an email from us on a Sunday or Legal Holiday indicating that your order has shipped, please be aware that it will ship the next business day.
  • Business days are defined as Monday through Friday, except holidays.
  • Please note: All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.
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Store Pickup

Order online with In-Store Pickup

  • Many items can now be ordered online and picked up at our NYC Superstore.
  • Add any qualifying items to your shopping cart and select STORE PICKUP as the shipping method. You will then have an opportunity to indicate who will be making the pickup if it is someone other than yourself. The person picking up the order will need a Government-issued photo-ID at time of pickup.
  • In-Store Pickup is not available as an option if any other items in your order are selected to be shipped. For same-day service, we must receive your order not less than one hour before the store closing time. See Superstore Hours.
  • You should receive an email (up to 45 minutes) after completing your order indicating that your order is ready for pickup, which will also contain your unique Pickup ID Number. Please wait for this email before coming to the store to pick up your order. Upon arriving at the store, proceed to our Order Pickup area. Orders not picked up within 5 business days will be cancelled.
Please Note

When picking up your order, you or your designee will need to provide:

  • A copy of the Pickup ID email
  • A Valid Federal/State ID

Free & Discounted Parking for B&H Customer

  • 1-Hour free parking with $100 min. purchase
  • 2-Hour free parking with $300 min. purchase

Parking lot at 349 West 34th Street bet. 8th & 9th Ave

B&H Store Location

B&H Warehouses

420 9th Ave. at 34th St.
New York, NY 10001
800.606.6969 / 212.444.6615
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Directions & Transportation

B&H Brooklyn Navy Yard Warehouse
Brooklyn Navy Yard Building # 664
Brooklyn, NY 11201
Directions & Transportation

B&H Evergreen Warehouse
105 Evergreen Avenue
Brooklyn, NY 11206
Directions & Transportation

Store Hours of Operation

Warehouse Hours of Operation

Sunday: 10:00am - 6:00pm
Monday - Thursday: 9:00am - 7:00pm
Friday: 9:00am - 2:00pm
Saturday: closed
Holiday Closing Schedule
Monday - Thursday: 8:30am - 7:00pm
Friday: 8:30am - 2:00pm
Saturday / Sunday: closed