Returns & Exchanges

Return Policy & Instructions

Easy 30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to B&H within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or Live Chat.

If your original item included free items, you must return all associated items in order to receive a full refund; the retail value of any free items you keep, as well as any shipping charges, will be deducted from your refund. B&H can only refund your original purchase price—shipping fees are nonrefundable.

Return an Item in Person

You may return an item to our Returns Department at our New York Superstore. Our Returns Department is located on 34th Street, around the corner from the SuperStore's main entrance.


Locate Your Order

Log in to the My Account/My Orders section of the website; filter by Eligible for Return and locate your order details. Select Start a Return.

Log In to Locate Your Order

You can look up a single order or quote that was submitted by phone, chat, in-store or online as a guest.

Guest Order Lookup

Fill Out the Request

Fill out the online Return Merchandise Authorization (RMA) Request to get the process started.


Pack, Pay, Label & Ship

Replace item(s) and invoice in original packaging. You may either affix the preprinted label provided with your Return Merchandise Authorization (return shipping cost will be deducted from your refund) or you may purchase a shipping label from the carrier of your choice.

We recommend you ship using insured ground service with a tracking number. We are not responsible for lost, stolen or damaged packages. Return shipping fees are the responsibility of the customer.

Return Address

Attn: Return Department
B&H Photo Video Inc.
290 Daniels Way
Burlington, NJ 08016-2141

Eligibility Conditions

Please read conditions below. If all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. B&H can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

  • Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Any computers built or modified by B&H to customer specifications
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Opened or unwrapped educational tapes and books

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Return shipping fees for verified defective or damaged items will be reimbursed.


Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

B&H is not responsible for personal data or items left in returned merchandise. B&H is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to B&H for return.

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