International Orders and Shipping Information

We ship around the globe. Please check below to acquaint yourself with any exceptions and conditions that may apply to your location.

We currently do not ship to Iran, Sudan, Cuba, Syria, North Korea and Uganda.

B&H ships most international packages with DHL Express. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. DHL Mail is also available for many destinations. DHL Mail is a hybrid service from DHL that delivers to many international countries. The final delivery from this service is by the postal service of that specific country.

Select Special Order items may be shipped to us from our supplier before being shipped to you. Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.

Fees & Shipping Cost

Your country's import duties, taxes and fees are never included in the item and shipping totals. For these fees, please refer to our Customs, Taxes, & Other Fees section. Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing any purchase, please check all product Specifications ("SPECS" tab) to make sure you're choosing compatible items that will work in your country. In addition, please confirm that your country's import rules and regulations will allow you to import the item you're purchasing.

Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA. We have a special PAL Video Equipment category for countries that use the PAL system. Manufacturer's rebates may not be valid for merchandise shipped outside the USA.

Refused or Returned Deliveries

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, B&H reserves the right to retain all original fees: shipping/handling, customs, taxes fees and to charge the payment method originally used; to cover all costs incurred related to the return of the undeliverable packages or merchandise to us.

Signature & Ordering Deadline

All orders are shipped "signature required" upon receipt. International orders received before 7am Eastern Daylight Time (GMT -04:00) will be shipped the same day. To avoid higher than normal shipping and duties charges, orders containing multiple items will be consolidated in one location prior to shipping. Your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.

Stock Exceptions

Due to the complexities of export regulations and international shipments, all special orders will be delivered to our warehouse and then shipped to you. This enables B&H to better support your shipment during transit.

Attested Documents

Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $50 USD fee per document requiring a signature along with a shipping charge to send you the documents.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.

International Pricing & Payment Options

All non-US currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any foreign currency information.

The final amount shown in your cart is in US dollars. The estimated product price does not include customs, duties and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in US dollars. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates. PayPal Credit, Google Checkout™ and mail-in rebates are not available for international purchases.

Returns and Replacements

If you return a product to us, you will become the exporter from the destination country. That title and any risk of loss transfer to us upon our receipt of the merchandise (any purchased item and its accompanying free items). Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service. Return shipping fees are the customer's responsibility; delivery charges are nonrefundable.

Privacy

Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.

International B&H customers take delivery of the goods that they order ("Goods") from B&H at the B&H originating location in the United States and are then responsible for importing the Goods into their preferred country of destination, acting as importer of record ("IOR"). On import by the customer, the Goods are generally subject to the destination country's local import taxes and duties, payable by the customer, as the IOR. B&H offers two options with respect to the advance payment of import taxes and duties at the time of order:

Effortless Pre-Pay - You retain B&H as your agent to engage a customs broker on your behalf to arrange for shipping services to your preferred destination. B&H will provide you with estimated import taxes and duties and any other fees associated with your import of the Goods and collect those amounts from you at the time of purchase. B&H forwards those amounts to the customs broker. Please be advised that, as the IOR, you may be contacted by the customs broker to provide identification and other details with respect to your importation of the products and your delivery to your preferred destination.

This option is best suited for non-commercial (consumer) purchases. Due to the vast regulations and procedures related to international commercial imports, it is recommended that businesses select the 'Self-Import' option below.

Further details on this arrangement can be found here

Self-Directed - B&H does not collect or arrange for the applicable import taxes or duties at the time of purchase and you do not retain B&H to act as your agent for retaining a customs broker. Instead, B&H will refer you to a customs broker for you to directly arrange the brokerage details of your shipment. Customers are responsible for paying all associated import taxes and duties directly to the relevant authorities (or through their customs broker) when the courier arrives at the destination's border (or when otherwise required by the relevant authorities). B&H is not responsible for, nor can we offer any specific advice, regarding any import taxes and duties you may incur. For specific information, please consult with your local government import office.

We collect local sales tax (8.875%) on purchases made in our NYC SuperStore and corresponding percentages in any state requiring sales tax collection on remote purchases. Sales taxes are not VATs and cannot be recovered by non-USA visitors upon returning home.

Carriers Legal Notice:

By electing to pre-pay import fees, the goods will be imported by a locally approved/licensed agent on behalf of the consignee/ebuyer. The consignee authorizes B&H Photo Video to delegate the importation of goods to a licensed customs broker. When placing an order for shipment internationally with pre-paid import fees, you are authorizing the customs broker designated by B&H Photo Video to act as agent on the importer's behalf (whether the Importer is you or another person) to clear, report, and account for the imported merchandise and remit all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable legal requirements. This authorization does not preclude and may still require the consignee to complete a written POA directly with the customs broker.

Australia VAT

The Australia Taxation Office* (ATO) requires commercial shippers to Australia to collect VAT from customers on shipments that are below AUD1,000. B&H collects the VAT on all required shipments and pays it directly to the ATO.
*This may also happen to other specific import locations

Mexican Tax Information

Recent changes to tax requirements for Mexico mandate that all shipments include the following information:

• Recipient's Full Name
• Mexican Tax ID (RFC) or National ID (CURP)
• Recipient's Email Address
• Recipient's Phone Number

Please note: any discrepancies between the RFC or CURP numbers and other information on the shipping label (such as name, address, phone number, etc.) could cause delays or shipping cancelations, in which case, all return costs, as well as any other fees, will be deducted from the buyer's refund.

Foreign Tax Exemption Policy

B&H cannot honor tax exemptions for organizations based outside of the United States.

Payment & Currency

All transactions on our website are calculated in US dollars (USD) even when using our website's currency converter (located in the footer's right hand side). Please review your financial institution's policies when making purchases in USD as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued, it also will be calculated in USD. Return currency conversions will also be calculated at the current currency price and may cause a change from the original local currency paid.

Non-USA Currency Disclaimer

All non-US currency amounts displayed are estimates provided for general information purposes only. We do not guarantee the accuracy of any non-USA currency information.

The final amount shown in your cart is in US dollars. The estimated product price does not include customs, duty fees and/or taxes. Your credit card company may charge you a conversion fee.

Any charges or refunds to your credit card will be issued in US dollars. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates.

Free Shipping to Canada on Most Orders over $99 USD

B&H covers the costs of shipping (excluding import taxes and duties) on the customer's behalf for most orders over $99 destined to Canada! The $99 order total is calculated after all rebates and bundle discounts have been applied. Gift cards, freight charges, duties and taxes do not count towards the qualifying order total.

Transit time varies between 7-10 days. Orders must be prepaid to qualify for free shipping. Certain merchandise is excluded from this offer based on item characteristics.

The customer shall at all times remain the importer of the goods and no payment by B&H of such charges shall alter the terms as set out on the Legal Notice Page.

Carriers Legal Notice:

By electing to pre-pay import fees, the goods will be imported by a locally approved/licensed agent on behalf of the consignee/ebuyer. The consignee authorizes B&H Photo Video to delegate the importation of goods to a licensed customs broker. When placing an order for shipment internationally with pre-paid import fees, you are authorizing the customs broker designated by B&H Photo Video to act as agent on the importer's behalf (whether the Importer is you or another person) to clear, report, and account for the imported merchandise and remit all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable legal requirements. This authorization does not preclude and may still require the consignee to complete a written POA directly with the customs broker.

FedEx DDP Shipments Legal Notice:

Please note that for DDP shipments of merchandise to Canada, the Canadian purchaser/recipient of the merchandise is the importer of record (the “Importer”) and is responsible for complying with all Canadian laws and regulations for importing such merchandise into Canada. When you place an order for shipment to Canada, you are authorizing a Canadian customs broker designated by us or our contractor to act as agent on the Importer’s behalf (whether the Importer is you or another person) with Canada Border Services Agency (“CBSA”), to clear, report, and account for the imported merchandise with CBSA and remit to CBSA all applicable duties, fees and taxes arising from such importation, on behalf of the Importer in accordance with all applicable Canadian legal requirements.

Fees

Your country's import duties, taxes and fees are never included in the item and shipping totals. For these fees please refer to our Customs, Taxes, & Other Fees section.

Shipping Cost

Original outbound shipping costs are nonrefundable.

Item Restrictions

Before completing your purchase always confirm your items are compatible and will work in your country. Also you need to confirm your country's import rules and regulations will allow you to import the item you are purchasing. Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA.

Payment & Currency

All orders are charged when you click "Place Order." PayPal Credit and mail-in rebates are not available payment options. All transactions on our website are processed in US dollars (USD), even when using our website's currency converter. Please review your financial institution's policies when making purchases in USD, as there may be extra charges incurred from the transaction. In the unfortunate event that a credit will need to be issued it will also be returned in USD. Any return currency conversions will be performed at present-day currency rates, and so may result in adjustments to the original local currency paid.

Signature & Ordering Deadline

All orders are shipped "signature required" upon receipt. International orders received before 7am Eastern Daylight Time (GMT -04:00) will be shipped the same day.

Rebates

Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.

Stock Exceptions

Due to the complexities of export regulations and international shipments, all special orders will be delivered to our warehouse and then shipped to you. This enables B&H to better support your shipment during transit.

Attested Documents

Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $40 USD fee per document requiring a signature along with a shipping charge to send you the documents.