The ViewCast Niagara 2100 to 2200 Streaming Media System Software Upgrade requires an RMA from Support to return the Niagara 2100 system for re-image to a Niagara 2200 Streaming Media System that includes the Niagara SCX version 7 software. This upgrade includes 1 year of annual software support and maintenance with priority response.
The Niagara SCX 7 software adds features such as MPEG2 TS encoding and SNMP management. This enables users to access the system through a Web interface, SNMP management application, or a local client interface. The software supports Adobe Flash H.264, Microsoft, Windows Media (Silverlight), and MPEG-4 formats.
Priority response includes customer support, telephone technical support (typical response is within 1 hour during technical support hotline hours), and email technical support (typical response is within 2 hours during technical support hotline hours).