Purchased a new computer recently, but realize it's not quite meeting your needs? Our computer return policy has you covered.
We know that sometimes things don't go according to plan, and that includes your purchases. So, whether you've purchased a laptop, desktop, or tablet, you can return that item in its original condition within 30 days of purchase or delivery.
Our dedicated team is always ready to help with any questions or concerns. At B&H, we believe in giving you the best shopping experience possible, and that includes a return policy designed with your needs in mind.
So how does it work? You can initiate a return exchange online, by phone, or via Live Chat within that 30-day window from purchase. Return the item in its original condition, including all accessories and packaging, and get a full refund or exchange for another product that better suits your needs.
To ensure the return process goes smoothly, remove any personal information or login credentials and sign out of Apple's Find My feature (if you're returning an Apple device) to prevent any potential issues with tracking or security. We require that you sign out of all services and restore your device to factory settings before returning it, making sure to back up any important files or data first, as this will erase all your content.
Please note that computers built or modified by B&H to customer specifications are not returnable. This includes custom-built laptops and desktops that have been designed and assembled specifically to meet your needs. If you're unsure about the return policy of a particular computer, please contact our sales team before making a purchase.
Have additional questions? Check out our FAQ below.
Frequently Asked Questions About B&H's Computer Return Policy
Can I return an opened laptop or desktop to B&H Photo?
Yes. Under B&H's computer return policy, opened laptops, desktops, and tablets can be returned in their original condition for refund or exchange within 30 days of delivery.
How long do I have to return a computer to B&H?
You have 30 days from the date of delivery to initiate a return or exchange. You can start the process online, by phone, or through B&H Live Chat.
Can I return a custom-built computer to B&H?
No. Computers built or modified by B&H to meet customer specifications are not returnable. This includes custom-built laptops and desktops assembled specifically for individual requirements.
Do I need the original packaging to return a computer to B&H?
Yes. B&H's return policy requires returned computers to be in their original condition, including all accessories and original packaging. Keep the packaging and included items if you think you might need to return your computer.
What should I do before returning a computer to B&H?
Back up any important files, remove personal information and login credentials, and restore the device to its factory settings. Sign out of all services and release the device from business or school management, such as Apple Business. Remember that a factory reset erases your content, so back up your data first.
Are shipping fees deducted from my refund?
Yes. B&H can only refund your original purchase price. Shipping and handling fees are nonrefundable
When will I receive the refund for my computer?
Once B&H verifies your return, we will credit your account. Please allow 5-7 days for the credit to appear in your account. In most cases, we will issue your refund in the same way you made the original purchase.
For more information about our full return policy, head on over to our Help Center.
