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HP U0A86E 3-Year Next Business Day Onsite Accidental Damage Protection
HP U0A86E 3-Year Next Business Day Onsite Accidental Damage Protection
B&H # HEU0A86E MFR # U0A86E
Special Order
Expected availability:
7-14 business days
Product Highlights
- For Workstations Only
- Next Business Day Onsite Support
- Onsite Hardware Support
- Remote Problem Diagnosis and Support
- Replacement Parts and Materials Included
- Access Electronic Support & Services
- Improved Product Uptime
- Reliable Response Times
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Q&A
This item is noncancelable and nonreturnable
$0.00 Tax Collected Outside NY and NJ
You Pay: $169.00
- 1Description
The U0A86E 3-Year Next Business Day Onsite Accidental Damage Protection from HP for your HP workstations provides high quality remote assistance and onsite support for your covered hardware, helping you improve product uptime. You have the flexibility to choose between different service features and service-level options to address your specific needs. Service level options with call-to-repair times provide IT managers with support specialists, who will quickly begin troubleshooting the system to help return the hardware to operating condition, within a specified time-frame.
- Remote Problem Diagnosis and Support
- HP will work during the coverage window to isolate the hardware incident and to remotely troubleshoot, remedy, and resolve the incident with the customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support solutions to access covered products, or HP may use other means available to facilitate remote incident resolution. HP will provide telephone assistance for the installation of customer-installable firmware and customer self-repair (CSR) parts during the service coverage window. Incidents with covered hardware can be reported to HP via telephone or Web portal 24 hours a day, 7 days a week.
- Onsite Hardware Support
- For hardware incidents that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition.
- Replacement Parts and Materials
- HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition.
- Coverage Window
- The coverage window specifies the time during which the described services are delivered onsite or remotely. 1
- Onsite Response Time for Hardware Support
- For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within the specified onsite response time. 2
- Access to Electronic Support Information and Services
- As part of this service, HP provides access to certain commercially available electronic and Web-based tools. A Web-based tool is used for submitting questions directly to HP. The tool helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the resource qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone. 3
- HP Electronic Remote Support Solution
- For eligible products, the HP electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history.
Table of Contents
- 1Description
| Service & Support | Maintenance |
| Service Characteristic | Parts & Labor |
| Service Details |
Coverage includes parts and labor Standard business hour coverage Remote problem diagnosis & support |
| Service Description | 9 to 5 Next Business Day |
| Service Duration | 3-Years |
| Service Response Time | Next Business Day |
| Compatibility |
HP Business Desktops HP ProDesk 600 Desktop PC series HP ProDesk 600 G1 Desktop mini PC HP Workstations HP Z400 Workstation series HP Z420 Workstation HP Z600 Workstation series HP Z600 Workstation HP Z620 Workstation HP Z620 Workstation (ENERGY STAR) HP Z800 Workstation series HP Z800 Workstation HP Z820 Workstation HP Z820 Workstation (ENERGY STAR) HP Z840 Workstation HP Z840 Workstation (ENERGY STAR) |
| Service Location | On-site |
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