Avid Elite Support for Media Composer 8 Perpetual upgrades you from Standard Support - which is included with Media Composer 8 - to Elite Support for 1-year. The upgrade is specifically for Media Composer 8 Perpetual (and cannot be applied to Media Composer Subscription).
Benefits of Elite Support:
24/7 availability
Unlimited Web Support for up to 1-hour sessions
Highest Priority Critical Phone Support Channel
Access to Support Forums
Code Blue Escalation
On-Site Support for an additional fee in certain areas