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The Milestone MSTSSIP20 Standard Incident Technical Support Service provides committed response times and priority queuing during Milestone business hours for up to 20 incidents. Access to the services is organized using an incident-based (ticketing) system. One ticket is used for one specific incident. By using a ticket rather than charging for hours used, it is easier to predict the cost without having to make allowance for extra charges when an issue inadvertently takes more effort to resolve.
The incident-based approach is easy to maintain and track, and provides better flexibility/value for partners. Incident packs can also be easily bundled into a partner-specific service plan for better return-on-investment (ROI).
The standard pack provides partners with a flexible and cost-effective approach for submitting technical support incidents via phone or a Web form during Milestone business hours. Here, partners only pay for what they need and the SIP is backed by a broad range of benefits that are not provided with conventional free technical support.
Note: The service provides support during Milestone's normal business hours only. Additionally, as this item requires the prior purchase of Milestone software, a customer service representative will contact the purchaser to confirm the serial license codes of the required software.
Priority queuing and committed response times
Access to the Milestone managed technical support forum
Partners and Milestone support engineers can interact, share tips, help resolve issues, and develop product knowledge on the forum
Table of Contents
Milestone MSTSSIP20 Technical Support: Standard Incident Pack (20 Incidents) Review