Telestream Premium Support is for professionals that require more advanced support than that offered by the standard plan. In addition to the facilities provided by standard support, premium support provides priority response time from the online case submission, phone support for direct access to Wirecast experts, and eligibility for remote access services for support technicians for real-time problem solving.
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Key Features
- Online Case Submission
- Priority 4 Business-Hour Response Time
- Phone Support
- Remote Access Service for Technicians
Telestream Premium Support is for professionals that require more advanced support than that offered by the standard plan. In addition to the facilities provided by standard support, premium support provides priority response time from the online case submission, phone support for direct access to Wirecast experts, and eligibility for remote access services for support technicians for real-time problem solving.
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