The 3-Year Pickup and Return Service with Hardware Support for Notebooks offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible in-warranty products at an HP-designated repair center. This service includes pickup, offsite repair, materials and parts, and return shipping costs.
Travel to U.S. sites located within 200 miles of an HP designated support hub, or Canadian sites within 100 miles, is provided at no additional charge. If the site is located farther than that from the HP designated support hub, response times will be adjusted and additional travel charges may apply. Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding HP holidays. Repairs are generally completed within 3 to 7 business days.