The 3-Year Pickup and Return Hardware Support for Notebooks from HP provides users with high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible and in-warranty HP Chromebook 11 G5 EE, Chromebook 11 G6 EE, Chromebook 14 G5, Chromebook x360 11 G1 EE, Stream 11 Pro G4 EE, and Stream 14 Pro systems at a designated HP repair center. This service includes remote problem diagnosis and telephone support, pickup, offsite repair, which typically takes 3-5 days, materials and parts, labor, and return shipping costs. External displays are not covered.
General Features
Enjoy Door-to-Door Service
Send your hardware to an HP designated repair center, deliver it in person, or arrange for pickup. Choose the service with the shipment option that works best for you.
Get High-Quality Support
HP's expert technicians have the tools and resources to repair your equipment properly.
Reduce Your Costs
For products in non-critical environments, a pickup and return service offers a reliable, lower-cost alternative to onsite support.
Service Features
Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3 to 5 business day offsite repair
Prepaid return shipment
Compatible Products
HP Chromebook 11 G5 EE (1BS75UT, 1BS76UT, 1BS77UT, 1FX81UT, 1FX82UT, and 1FX83UT)
HP Chromebook 11 G6 EE (3NU57UT, 3NU58UT, 3NU59UT, 3PD93UT, 3PD94UT, and 3PD96UT)
HP Chromebook 14 G5 (3NU63UT, 3NU64UT, 3PD95UT, 3UZ95UT, 3UZ96UT, 3XG52UT, and 3XG53UT)
HP Chromebook x360 11 G1 EE (1NW59UT, 1NW60UT, 2DQ88UT, 2DR10UT, and 2HW32UT)
HP Stream 11 Pro G4 EE Notebook PC (2UL92UT, 2UL96UT, 2UL97UT, 2UL98UT, 2UM05UT, 2YW23UT, 3AH22UT, and 3BB42UT)
HP Stream 14 Pro Notebook PC (3AY55UT)