HP 2-Year Pickup and Return Hardware Support for Notebooks

HP 2-Year Pickup and Return Hardware Support for Notebooks

HP 2-Year Pickup and Return Hardware Support for Notebooks

B&H # HEUK727E MFR # UK727E
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Product Highlights

  • Remote Problem Diagnosis
  • Telephone Support
  • Prepaid Shipment to HP Repair Center
  • 3 to 5 Business Day Offsite Repair
  • Prepaid Return Shipment
  • Includes Materials, Parts, and Labor
  • Product Must Be Under Warranty
  • For Select Business Notebooks
  • For Select Thin Clients
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This item is noncancelable and nonreturnable.

$0.00 Tax Collected Outside NY and NJ

You Pay: $49.00

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  • 1Description

The 2-Year Pickup and Return Hardware Support for Notebooks from HP provides users with remote problem diagnosis and telephone support, as well as the option to return their in-warranty HP notebook to a designated HP repair center for servicing. Repairs have a turnaround time of 3-5 business days and includes pickup, offsite repair or replacement of the defective product, materials and parts, labor, and return shipping costs for the operational product.

General Features

Door-to-Door Service
HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
High-Quality Support
HP's expert technicians have the tools and resources to repair your equipment properly.
Reduce Your Costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Remote Problem Diagnosis and Support

When experiencing a problem, the customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities. HP will then work with the customer remotely to isolate the hardware problem.

Offsite Support and Materials

If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will provide HP-supported parts and materials necessary to return the hardware product to operating condition. HP may, at its sole discretion, elect to replace such hardware products in lieu of repairing them. Replacement parts and products are new or functionally equivalent to new in performance. Replaced parts and products become the property of HP.
In addition, HP may install commercially available engineering improvements on the covered hardware product to enable proper operation of the hardware product and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP.

Pickup By HP / Shipment to the Repair Center

An HP-authorized courier will pick up the defective product at the customer's location, if the pickup location is within the geographic location where the service will be provided, and deliver it to the HP-designated repair center. It is the customer's responsibility to appropriately package and prepare the product for courier pickup. Service requests must be received before 12:00 p.m. local time to activate same-day pickup. All other service requests will be scheduled for next-business-day pickup.

Turnaround Time

Turnaround time for this service will be three HP business days for eligible locations, except in cases of intermittent failures and non-availability of parts, which may require additional repair time. Turnaround time is measured in elapsed business days from the time the defective product is received by HP until the time the repaired or replaced product is ready to be returned to the customer's site. Received by HP means picked up at the customer's site by an HP-authorized courier. Turnaround time does not include the time the repaired or replaced product is in transit back to the customer. If the defective product is received at the HP-designated repair center after 5:00 p.m. local time, the three-business day turnaround time starts with the next business day
The three-business day turnaround time is not available for all geographic locations and may be longer outside metropolitan areas.

Return Shipment

An HP-authorized courier will return the repaired or replaced product to the customer's location, if it is within the geographic location where the service was provided. Return shipment will be by ground transportation and usually takes between 3 and 7 business days after the defective product is received by HP. The customer may request accelerated delivery at an additional charge.

Coverage Window

The coverage window specifies the time during which the described services are delivered offsite or remotely. Service is available between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays (coverage may vary by geographic location).

Coverage

All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory, and CD-ROM drives, are covered under this service. Additionally, external accessories limited to the HP-branded mouse, keyboard, and AC power included with the main product or purchased together with the main product are covered.
Not covered under this service are items such as, but not limited to:
  • Consumables including, but not limited to, customer-replaceable batteries and tablet PC pens. HP Notebook and Tablet long-life batteries are covered for up to three (3) years
  • Maintenance kits, carrying cases, and other supplies
  • Non-HP devices
  • Accessories purchased in addition to the base unit, such as cradles, docking stations, and port replicators
  • Any product previously repaired by an unauthorized technician or user
  • The following activities are excluded from this service:
  • Backup, recovery, and support of the operating system, other software, and data
  • Troubleshooting for interconnectivity or compatibility problems
  • Services required due to failure of the customer to incorporate any system fix, repair, patch, or modification provided to the customer by HP
  • Services required due to failure of the customer to take avoidance action previously advised by HP
  • Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software
  • Services that, in the opinion of HP, are required due to improper treatment or use of the product
  • User-preventative maintenance
  • Compatible Products

    Business Laptops - HP ProBook Notebooks

    HP ProBook 11 EE G2 Notebook
    HP ProBook 430 G3 Notebook
    HP ProBook 430 G4 Notebook
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    HP ProBook 440 G3 Notebook
    HP ProBook 440 G4 Notebook
    HP ProBook 440 G5 Notebook
    HP ProBook 450 G3 Notebook
    HP ProBook 455 G3 Notebook
    HP ProBook 455 G4 Notebook
    HP ProBook 455 G5 Notebook
    HP ProBook 470 G3 Notebook
    HP ProBook 470 G4 Notebook
    HP ProBook 470 G5 Notebook
    HP ProBook 4540s Notebook
    HP ProBook x360 11 G1 EE Notebook
    HP ProBook x360 11 G2 EE Notebook
    HP ProBook x360 440 G1 Notebook

    Thin Clients - HP Mobile Thin Clients

    HP mt20 Mobile Thin Client
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    HP mt42 Mobile Thin Client
    HP mt43 Mobile Thin Client
    HP mt44 Mobile Thin Client
    Table of Contents
    • 1Description
    Warranty Length Limited 2-Year Warranty
    Warranty Type Additional
    Start Date Date of Purchase
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