This 3-Year Premier Support from Lenovo is designed to be a stackable helpdesk that extends your base warranty and provides Premier Support for select Lenovo laptops within Australia and New Zealand. However, the warranty terms must match and be tied with Onsite Delivery. It includes phone access support and covers labor and parts.
When issues cannot be resolved over the phone, or with a replacement unit, Lenovo will send a certified technician to attempt a repair at your location with no shipping involved. On-site service is only available in metropolitan areas and during Lenovo's normal in-country business hours. Contacting Lenovo after 4:00 p.m. local time requires an additional day for service to be scheduled, thus next business day service is not guaranteed.
Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs, and Business Partners by providing direct tech-to-tech support with extended hours with a focus on advanced, unscripted troubleshooting through a single point of contact for end-to-end case management. With comprehensive hardware and software support, Premier Support prioritizes onsite and parts response and provides you with access to onshore Technical Account Managers. You'll bypass basic troubleshooting for faster first time fix rates and responses.
- This warranty provides a dedicated phone number to the Australian or New Zealand headquarters from Monday to Friday between the hours of 7 a.m. and 8 p.m
- This warranty provides single point of contact for simplified end-to-end case management
- Comprehensive hardware and Original Manufacturer (OEM) software support
- Access to technical account managers for a proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting
- No waiting in line
- Provides next-business-day onsite labor and parts prioritization