This download of the Silverdraft Enhanced Service & Support Agreement is available for their DemonVR, DemonVR Mini, and Demon SP systems. It enhances the 3-year parts & labor warranty for faster service. Specifically, it provides email and phone tech support with a Silverdraft engineer, a next business day response time, 'hot-swap' component replacement (the new component is shipped prior to receipt of the failed component), and express processing/turnaround and express return shipping for systems sent in for repair.
Please note that an Enhanced Service & Support Agreement for Demon MP systems is available on request. Please contact Silverdraft for details.
General Features
For the DemonVR, DemonVR Mini, and DemonSP systems
Email and phone tech support with a Silverdraft engineer (not a call center)
Next business day response time
'Hot-Swap' component replacement (any new components are shipped prior to receipt of failed ones)
Express processing/turnaround and express return shipping for systems sent in for repair
