HP 3-Year Premier Care Essential Hardware Support for Notebooks

BH #HEUB5H4E • MFR #UB5H4E
HP 3-Year Premier Care Essential Hardware Support for Notebooks
Key Features
  • Includes Onsite Response Service
  • Includes Travel Support
  • Next Business Day Onsite Response
  • Includes Defective Media Retention
Show More
Backed by HP's Next Business Day Onsite Response Service, Next Business day Hardware Support for Travelers, and Defective Media Retention, the 3-Year Premier Care Essential Hardware Support for Notebooks from HP helps you safeguard your investment and optimize productivity with HP Care Solutions, which is a comprehensive suite of services for device protection, support, and repair that are specifically tailored for mobile business users. Experience improved uptime when working in the office, remotely, and on the road thanks to this suite of coverage, protection, and support service.
Electronic Download
$149.00
$25/mo. suggested payments
with 6 Mos. Promo Financing* 

Important Notice

  • This item is noncancelable and nonreturnable.
Emailed within 1-3 Business Days
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HP UB5H4E Overview

  • 1Description
  • 2Essential Care
  • 3General Features
  • 4Compatible Products

Backed by HP's Next Business Day Onsite Response Service, Next Business day Hardware Support for Travelers, and Defective Media Retention, the 3-Year Premier Care Essential Hardware Support for Notebooks from HP helps you safeguard your investment and optimize productivity with HP Care Solutions, which is a comprehensive suite of services for device protection, support, and repair that are specifically tailored for mobile business users. Experience improved uptime when working in the office, remotely, and on the road thanks to this suite of coverage, protection, and support service.

Remote Problem Diagnosis and Support will allow HP to isolate, troubleshoot, remedy, and resolve the hardware incident. Replacement Parts and Materials provides replacement parts and materials necessary to maintain the covered hardware product in operation condition. These parts will be new or functionally equivalent to the replaced parts. Next Day Business Hardware Support for Travelers offers a next business day onsite response in support of hardware problem resolution, while Defective Media Retention lets customers maintain control over any defective media containing sensitive data.

Please note that this coverage is only valid for products that are currently under their native warranty. Also, external displays are not covered.

Essential Care

Next Business Day Onsite Response

The service provides remote assistance and onsite support for your covered hardware, helping you improve product uptime. Choose between multiple service-level options featuring several onsite response coverage window combinations in various durations to address your specific service needs. This service includes Remote Problem Diagnosis and Support, Replacement Parts and Materials, and Firmware Updates for Selected Products.

Remote Problem Diagnosis and Support

After receiving and acknowledging your call, HP will begin to isolate, troubleshoot, remedy, and resolve the hardware incident. Prior to onsite assistance, HP may perform remote diagnostics using electronic remote support to access covered products or use other means available to facilitate remote resolution. HP will provide telephone assistance during the service coverage window for customer-installable firmware and Customer Self Repair (CSR) parts. Regardless of your coverage window, incidents with covered hardware can be reported to HP by phone or website, as locally available, or as an automated equipment reporting event via HP electronic remote support solutions 24/7.

Replacement Parts and Materials

HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including those for available and recommended engineering improvements. Replacement parts and products will be new or functionally equivalent to new in performance and the replaced parts and products will become the property of HP. Customers who wish to retain, degauss, or otherwise physically destroy replaced parts will be billed and required to pay the list price for the replacement part if defective media retention is not purchased.

Firmware Updates for Selected Products

HP firmware updates are available to customers with an active agreement that entitles access to these updates. As part of this service, you have the right to download, install, and use firmware updates for covered products, subject to license restrictions in HP's current standard sales terms. HP may provide, install, or assist with installation of firmware updates in conjunction with onsite hardware support if you have a valid license to use the related software updates.

Next Business Day Hardware Support for Travelers

The service provides mobile computer users with a hardware support solution for their new HP portable product. This easy and convenient solution is available in various countries/geographic locations throughout the world. Next Business Day Hardware Support for Travelers is available for select HP branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.

Defective Media Retention

The service allows customers to securely maintain control of defective media containing sensitive data if hard disk drives or SSD/flash drive components require replacement. This service is available for all drives included with the original device

General Features

Next Business Day Onsite Response
Travel Support
Defective Media Retention

Minimize Disruptions

Keep pace with your business with our knowledgeable experts and prompt HP Next Business Day Onsite Response Service that get your device working quickly.

Travel Worry-Free

Reduce downtime wherever you go with HP Next Business Day Hardware Support for Travelers that provides local language telephone and onsite support in more than 80 countries.

Secure Your Data and Media

Maintain control of your sensitive data by keeping your defective media when it requires replacement with onsite HP Defective Media Retention Service.

Compatible Products

Business Laptops

  • HP Elite Dragonfly Notebook
  • HP Elite x2 G4 Tablet
  • HP Elite x2 G4 Tablet with Keyboard
  • HP EliteBook x360 1030 G4 Notebook
  • HP EliteBook x360 1040 G5 Notebook
  • HP EliteBook x360 1040 G6 Notebook
  • Workstations

  • HP ZBook 14u G6 Mobile Workstation
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook 15u G6 Mobile Workstation
  • HP ZBook 17 G5 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
  • HP ZBook Studio G5 Mobile Workstation
  • HP ZBook Studio x360 G5 Convertible Workstation
  • HP ZBook x2 G4 Detachable Workstation
  • HP UB5H4E Specs

    Warranty LengthLimited 3-Year Warranty
    Warranty TypeAdditional
    Start DateDate of Purchase
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