Backed by HP's Next Business Day Onsite Response Service, Next Business day Hardware Support for Travelers, and Defective Media Retention, the 3-Year Premier Care Essential Hardware Support for Notebooks from HP helps you safeguard your investment and optimize productivity with HP Care Solutions, which is a comprehensive suite of services for device protection, support, and repair that are specifically tailored for mobile business users. Experience improved uptime when working in the office, remotely, and on the road thanks to this suite of coverage, protection, and support service.
Remote Problem Diagnosis and Support will allow HP to isolate, troubleshoot, remedy, and resolve the hardware incident. Replacement Parts and Materials provides replacement parts and materials necessary to maintain the covered hardware product in operation condition. These parts will be new or functionally equivalent to the replaced parts. Next Day Business Hardware Support for Travelers offers a next business day onsite response in support of hardware problem resolution, while Defective Media Retention lets customers maintain control over any defective media containing sensitive data.
Please note that this coverage is only valid for products that are currently under their native warranty. Also, external displays are not covered.