Have added peace of mind by protecting your SonicWall TZ350 series equipment with a Standard Support Service Plan. This standard service extends your existing support plan by 5 years and includes access to telephone, email, and web-based technical support during local business hours (8:00 am to 5:00 pm, Monday to Friday) to quickly resolve issues. It also provides software and firmware updates and upgrades, exchanges in advance for replacement for defective hardware, and access to electronic support tools such as moderated discussion groups.
Local Business Hour Coverage
8:00 am to 5:00 pm local time is defined as follows:
In North America: 8:00 am to 5:00 pm Mountain Standard Time (MST) In Latin America: 8:00 am to 5:00 pm Local Standard Time in the country where the product is deployed In Europe, Middle East and Africa: 9:00 am to 6:00 pm GMT +1 In Asia Pacific: 8:00 am to 5:00 pm Local Standard Time in the country where the product is deployed In Japan: 5:00 pm to 2:00 am UTC/GMT