This Premium Support Additional Year extension from Telestream is for professionals that require more advanced support for Switch Plus beyond the standard plan. This plan is optional and provides an additional year of Premium Support beyond the initial required support plan.
In addition to the features of standard support, including knowledgebase, community forum, and social media access, Premium Support provides priority response time from the online/email case submission, phone support for direct access to Switch Plus experts, free software updates and upgrades, and eligibility for remote access services of support technicians for real-time problem solving.