My Worst Shopping Experience: A True Odyssey
By Anonymous
Rated 1 out of 5
Date: 2024-12-09
My Worst Shopping Experience: A True Odyssey
I’m here today to share my worst shopping experience. I decided to stop buying a microphone on Amazon, where I usually shop, and purchase it from bhphotovideo.com, just to save USD 10.00. That small saving turned into an odyssey worse than Homer’s.
When I made the purchase, everything seemed perfect: I received the confirmation email of the charge, the SMS from my bank about the transaction, and up to that point, everything was fine. However, shortly after, I received an email from bhphotovideo.com's verification department stating that my order couldn’t be processed because, according to them, my card was inactive.
I immediately contacted my bank, and they confirmed that everything was in order. They provided me with the transaction details: the merchant that processed the charge, the amount, and confirmation of the operation. Armed with this information, I contacted bhphotovideo.com's customer service via chat, but the experience was utterly frustrating. I explained the situation, but they didn’t seem to care at all. They kept insisting that I had to wait for their verification department, which only led to more delays and no answers.
Four days later, I called my bank again. For context, I placed the order on December 5, a Thursday. On Friday, bhphotovideo.com's chat was inactive, and over the weekend (Saturday and Sunday), they didn’t work at all. On Monday the 9th, I tried reaching out again, only to get the same generic response. Finally, my bank informed me that the transaction was still on hold and that I could file a claim to investigate and reverse it. I decided to proceed with the claim because, honestly, bhphotovideo.com doesn’t show the slightest interest in solving their customers’ issues.
I will never recommend or use bhphotovideo.com again. My advice: think twice before trusting them. Sometimes, those USD 10 savings can end up costing you much more.