Epson Installation Plan for P-Series 64" Large Format Printer

The worst experience

This is by far the worst experience I could have ever imagined. It has been six weeks since my purchase and still my printer has not been installed!!! I’ve had to send multiple emails that have been redundant about what information they need from me which was melt to them two separate times and even did it over the phone. BNH had everything that they needed to give a reference number to Epson yet they failed to do it for Weeks even though they put it on Epson saying that they were just waiting on them. I finally called Epson and the next day they scheduled an appointment.. we wasted Weeks on their incompetence. Now, the Epson techs have shown up to my house twice, but their lifters were a no-show. This is our third reschedule yet nothing is on the books. For a top-of-the-line 64 inch printer that cost over $12,000 this is an absolute nightmare. I feel stuck because clearly I want to be within the warranty, which is evaporating as we speak… but at this point, I don’t know what else to do. This is beyond frustrating and is costing my business financially