This 5-year SupportNET Depot Service Plan from Sony covers repairs, periodic maintenance, and software support for the RM-IP500 Professional Remote Controller for Sony PTZ Cameras. This Depot service supports both carry-in service at Sony Regional Service Centers and mail-in service, including return shipping costs plus telephone support during regular Monday to Friday, 10:00 am to 6:00 pm (Eastern) hours.
Compatibility
Sony RM-IP500 Professional Remote Controller for select Sony PTZ Cameras
Coverage
- Remedial repair, including all parts, labor, and return shipping costs
- Periodic maintenance to keep products performing at optimum levels and replace key parts subject to wear over time, reducing the chance of failure
- Software support within version, including priority telephone support
Depot Service
- Repair services are performed at a Sony Regional Service Center during regular Sony business hours (8:30 am to 5:00 pm local time, Monday-Friday, Sony holidays excluded)
- Includes free telephone support from 10:00 am to 6:00 pm Eastern, Monday-Friday (Sony holidays excluded)