Keep your your EZ Node streams running with the vCare Support one-year subscription from Videon. This plan provides vCare support to your EZ Node productions for one year. This plan includes timely support at all hours, software updates, notifications, documentation and portal access, advanced equipment replacement, and priority services.
vCare Support Features
- 24/7/365 support
- Software improvements and feature updates
- Customer service bulletins
- Documentation and customer portal
- Advanced replacement for RMAs
- Ticket priority: severity 1, 2, and 3
- Layer engagement services to fill gaps