Stay protected with the 2-Year UltiMakerCare Service Plan for S5 from UltiMaker. Providing two years of coverage, this manufacturer service plan covers parts and labor and includes accidental damage protection. Plus, take advantage of hot-swap support and online, phone, and chat support to recover from issues quickly and minimize downtime. Return shipping is also covered by the plan.
Accidental Damage Protection
Take advantage of accidental damage protection for dropped or nicked build plates preventing you from printing or a misaligned gantry from the initial shipping of the product. Up to four instances of accidental damage protection are covered per year of the plan's duration.
Covered Parts
Get peace of mind knowing you're covered for motherboards, LCD displays, user interface components including buttons and dials, touch pads, power supplies, cables and wire harnesses, motors, and mechanical components.
Online, Phone, and Chat Support
Get support via live chat, a phone call, or by submitting a support case online. Support hours are from 9 am to 6 pm eastern standard time, Monday through Friday. Plus, get back in action fast thanks to an 8-hour response time. Please note that for service requiring return of the product or parts of the product, UltiMaker Support will issue a Return Merchandise Authorization (RMA) number to the customer and unauthorized returns are not accepted.