The Milestone 1-Year Care Premium for XProtect Professional+ Device License offers one year of support for a single device used with the XProtect Professional+ Base License. This manufacturer support plan provides peace of mind with web-based remote management for efficiently overseeing large multi-site installations, access to product updates and connected services features, and trade-in support for upgrades. Plus, take advantage of prioritized customer service and committed response times to quickly recover from issues.
Note:
This item requires the prior purchase of Milestone software. Purchasers will be contacted by a customer service representative to confirm the serial license codes of the required software.
Upgrades Made Easy
Milestone Care Premium enables end-customers to choose the best solution for today and the future. As Milestone adds new functionality to its products on a regular basis, Milestone Care Premium lets end-customers keep up with every innovation while protecting their initial investment. Milestone Care Premium grants the end-customer access to new versions of the purchased product and offers a unique trade-in policy, where the end-customer receives 100% credit for their current Milestone product when upgrading to a newer or more advanced Milestone product.
XProtect Remote Manager
XProtect Remote Manager is a web-based tool that helps IT managers efficiently oversee large, multi-site XProtect installations. It offers secure, remote access for system monitoring and minor camera changes.
Access to Product Updates
With instant access to product updates you are equipped with new capabilities that make XProtect better, safer, and more powerful.
Access to Connected Services Features
Customers can benefit from features like Smart Connect to easily set up XProtect Mobile and push notifications that automatically notify users on their device if an alarm is triggered in the VMS.
Prioritized 24/7 Tech Support
Round-the-clock direct customer access to global Milestone Technical Support teams allows you to recover from issues quickly.
Committed Response Times
A Service Level Agreement with committed response times for support questions and issues. No matter the severity of your case, you will have a first response within 15 minutes if reported by phone and within 4 hours if reported online.
Localized Support
Localized support allows you to engage with Milestone's expert in your preferred location and, subject to availability, your preferred language. Supported languages include English and Spanish, as well as Italian, French, Dutch, German, Bulgarian, Danish, and Arabic (according to availability).