Stay protected with 3-Year Depot Service for ScanSnap iX2400 Scanners from Ricoh. Providing 3 years of coverage, this manufacturer service plan can be purchased while your scanner is within its warranty or after the warranty has expired. Coverage includes parts and labor, and depot repair is available after remote diagnosis via Ricoh tech support. Plus, free return shipping and an estimated 5-day repair time ensure you get back up and running fast.
Help is On the Line
Give Ricoh support a call at their US-based Technical Assistance Center to identify the problem. If a defect is identified, a ticket is opened for Depot service and you will receive detailed instructions for shipping your scanner.
Back to You Fast
Count on Ricoh to address issues with a sense of urgency. Once your scanner is received, depot repairs are usually addressed within 5 business days. Please note that some rare cases may take longer due to remote shipment areas and parts availability.