This one-year subscription to the NEAT Conferencing Pulse Pro provides a cloud-based control and care plan for a TAA compliant Neat Pad 8" meeting room touch controller. Pulse Pro allows IT administrators to centrally control, manage, and monitor Neat devices.
The plan includes premium direct access to all technical support levels 1-3 from anywhere globally with priority queuing and response times. It provides advanced troubleshooting and Zoom/Teams case escalations where necessary. Pulse Pro also extends your Neat Pad warranty for the one-year duration of the plan and includes advanced hardware replacement with next-day (where applicable) and priority shipment for the length of the plan.
Clear Overview
Easily keep track of all Neat Pad units and their status with a clear visual overview of grouped and paired devices.
Advanced Filtering
Quickly find units of interest with adaptive status, location, and device type filters.
Live Status
Monitor room occupancy and air quality with real-time device status reporting.
Bulk Actions
Perform relevant updates and restarts, or get logs on multiple units.
Single Control
Set up and configure units and change settings on the fly.
Multiple Control
Configure profiles with settings that dynamically apply to a select set of units.
Remote Control
Remotely control the apps on the Neat Pad.
Choose Apps
Choose which applications to make available across the Neat Pad units.
Secure and Flexible
Tailor access to specific regions or locations, utilize single sign-on, and ensure accountability with audit trails.
Pulse Pro-Specific Features
- Advanced software platform
- Priority support with SLA
- Priority queuing
- Advanced troubleshooting
- Google/Zoom/Microsoft case escalations
- Extended two-year warranty
- Advanced hardware replacement (AHR)
- Next-day/priority shipments (subject to current conditions)
- Automatic software updates
- Remote control
- Scheduled software updates
- API access
- SAML SSO
- Audit logs
- Access to Neat App Hub
- Custom web apps (Neat App Hub)
- Neat Share