AppleCare Help Desk Tools is a comprehensive library of Mac OS installation and hardware diagnostic discs which is updated quarterly. This kit includes all the tools you need to reinstall the operating system and troubleshoot hardware problems, plus access to Apple's professional online support resources. With AppleCare Help Desk Tools, private and monitored discussion boards are literally at your fingertips. Explore Apple's extended Knowledge Base, and its dedicated Website for online updates of the latest tools and software patches. Use the same tools as Apple's technical support staff and feel confident with your hardware.
Mac OS 9 and Mac OS X Installation Discs
Install (or re-install) Mac OS 9 and Mac OS X on your computer.
Apple Hardware Test
Save on costly maintenance bills by testing your own Apple hardware.
MacTest Pro
MacTest Pro allows you to test for bad memory without contacting a service technician. Run MacTest Pro in loop mode overnight and bad memory modules are located and can be easily replaced.
AppleCare Technician Training
The only Apple approved and developed online service certification training available.
TechTool Deluxe From Micromat
This diagnostic tool can help identify and repair problems with your system, such as hard disk corruption.
Quarterly Updates
Expect new information four (4) times each year as AppleCare Help Desk Tools provides quarterly updates.