The AppleCare Help Desk Support from Apple provides one year of unlimited support incidents for two authorized contacts. Ideal for IT departments, it covers support for software installation, launch, and use. It also features hardware and software diagnosis and trouble shooting, and issue isolation for Apple-based solutions.
The contract covers many popular Apple software applications, including Mac OS X Server, Final Cut Studio, Aperture, Apple Remote Desktop, Final Cut Express, iLife, iWork, Logic Express, Logic Studio, QuickTime Pro, and Shake. A copy of the AppleCare Help Desk Tools CD-ROM is included.