Apple AppleCare OS Support - Preferred

The AppleCare OS Support - Preferred from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is technical support for a year, covering phone and email support for integration, migration, and server operation issues. 12 people in your organization will have access to this tech support.