Apple AppleCare OS Support - Alliance

AppleCare OS Support - Alliance

AppleCare OS Support - Alliance

B&H # APD5691ZMA MFR # D5691ZM/A
Apple AppleCare OS Support - Alliance

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Ship Time: 7-14 business days 
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Product Highlights

  • Unlimited Enterprise-Level Tech Support
  • (1) Year Access for (6) People
  • Onsite Review by Apple Engineer
  • OS X, iOS & OS X Server Support
  • Phone/Email Support for Integration
  • Migration & Server Operation Support
  • Dedicated Technical Support Manager
  • (1) Hour "Server Down" Response, 24/7
  • AppleCare Help Desk Support & Tools
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You Pay: $42,500.00

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  • 1Description

AppleCare OS Support - Alliance from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues, for much less than the annual cost of an additional IT staff employee. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. Six people in your organization will have access to this unlimited tech support.

Going further, Apple will send a technical support engineer to your facility for an onsite review and will assign a dedicated technical account manager to your organization for the duration of the Alliance support. Apple will respond to all priority 1 (server down) issues within an hour – 24 hours a day, 7 days a week.

ApplCare OS Support - Alliance also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides smaller-bore assistance for each of your six designated contacts, giving them an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

In addition, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware, and AppleCare Technician Training. This training is the only Apple-developed, Apple-approved online service certification training available.

One year of unlimited tech support via phone & email for up to six members of your organization
Support for iOS, OS X, and OS X Server deployments across multiple sites: advanced integration, migration, and server operation issues
Onsite technical review by an Apple tech support engineer & assignment of a dedicated Apple technical support engineer to your organization
Response time to priority 1 (server down) issues is 1 hour – any time of day, any day of the week
Access to AppleCare Help Desk Support, which covers unlimited tech support for Apple hardware and software installation, use & troubleshooting
Access to AppleCare Help Desk Tools, a library of downloadable diagnostics for Mac hardware
Access to AppleCare Technician Training, the only Apple-developed, Apple-approved online service certification training available
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  • 1Description

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