AppleCare OS Support - Alliance

BH #APD5691ZMA • MFR #D5691ZM/A
AppleCare OS Support - Alliance
Key Features
  • Unlimited Enterprise-Level Tech Support
  • (1) Year Access for (6) People
  • Onsite Review by Apple Engineer
  • OS X, iOS & OS X Server Support
AppleCare OS Support - Alliance from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues, for much less than the annual cost of an additional IT staff employee. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. Six people in your organization will have access to this unlimited tech support.

Going further, Apple will send a technical support engineer to your facility for an onsite review and will assign a dedicated technical account manager to your organization for the duration of the Alliance support. Apple will respond to all priority 1 (server down) issues within an hour – 24 hours a day, 7 days a week.

ApplCare OS Support - Alliance also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides smaller-bore assistance for each of your six designated contacts, giving them an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

In addition, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware, and AppleCare Technician Training. This training is the only Apple-developed, Apple-approved online service certification training available.

Special Order
Expected availability: 7-14 business days
$49,995.00
$4167/mo. suggested payments for 12 Mos.
with the credit card.§ 

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Apple AppleCare Overview

AppleCare OS Support - Alliance from Apple is the equivalent of having direct access to an Apple expert for enterprise-level IT issues, for much less than the annual cost of an additional IT staff employee. For organization-wide deployments of iOS, OS X, and OS X Server across multiple locations, this is unlimited technical support for a year, covering phone and email support for integration, migration, and server operation issues. Six people in your organization will have access to this unlimited tech support.

Going further, Apple will send a technical support engineer to your facility for an onsite review and will assign a dedicated technical account manager to your organization for the duration of the Alliance support. Apple will respond to all priority 1 (server down) issues within an hour – 24 hours a day, 7 days a week.

ApplCare OS Support - Alliance also includes AppleCare Help Desk Support and AppleCare Help Desk Tools. AppleCare Help Desk Support provides smaller-bore assistance for each of your six designated contacts, giving them an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

In addition, each contact will have access to AppleCare Help Desk Tools, which is a library of downloadable diagnostics for Mac hardware, and AppleCare Technician Training. This training is the only Apple-developed, Apple-approved online service certification training available.

One year of unlimited tech support via phone & email for up to six members of your organization
Support for iOS, OS X, and OS X Server deployments across multiple sites: advanced integration, migration, and server operation issues
Onsite technical review by an Apple tech support engineer & assignment of a dedicated Apple technical support engineer to your organization
Response time to priority 1 (server down) issues is 1 hour – any time of day, any day of the week
Access to AppleCare Help Desk Support, which covers unlimited tech support for Apple hardware and software installation, use & troubleshooting
Access to AppleCare Help Desk Tools, a library of downloadable diagnostics for Mac hardware
Access to AppleCare Technician Training, the only Apple-developed, Apple-approved online service certification training available

Apple AppleCare Specs

Apple AppleCare Reviews

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YOUR RECENTLY VIEWED ITEMS

question

my mac pro type is A1502, does this apple care cover my mac?and does this plan work globally?
Asked by: eddy l.
I don't know if it works globally, but would guess that it does. It covers the Mac Pro as long as the MAC Pro was bought within the past year I believe. You could find that answer at the Apple website.
Answered by: Ann P.
Date published: 2018-08-27

question

How does this work? How is it connected to the computer you purchase?
Asked by: Marci
Before you order this we would ask you for your iMac serial number. This way it will be attached with your computer.
Answered by: Moshe S.
Date published: 2018-08-27

question

Is Apple Care from B&H available for FL residents?
Asked by: Anonymous
You would need to purchase Apple Care from Apple directly, unfortunately B&H cannot sell Apple Care to Florida residents.
Answered by: Heather S.
Date published: 2018-08-25

Will my screen be replaced if cracked?

Will my screen be replaced if cracked?
Asked by: Steve
Not at all. The Apple TV has no screen.
Answered by: Mark
Date published: 2018-12-27

question

I bought MBA from B&H 7 months ago. Could I still purchase apple care for it?
Asked by: Anonymous
Yes, you would have up until one year to add it on.
Answered by: Moshe S.
Date published: 2018-08-25

question

If I purchased an iMac from somewhere else can I still buy AppleCare from B&H?
Asked by: Mahon B.
Yes. The warranty have minor variations in pricing at different places so you can shop around.
Answered by: Tim C.
Date published: 2018-08-25

question

Does it include the international warranty?
Asked by: Kaustav G.
Yes, this also includes Apple's international support.
Answered by: Geoffrey N.
Date published: 2018-08-25

question

When you buy Applecare from B&H, can you still bring it directly to an Apple Store for servicing, or must you go to B&H?
Asked by: Anonymous
The AppleCare purchased through B&H is still serviced through Apple.
Answered by: Heather S.
Date published: 2018-08-27
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