Ideal for call center applications, the Plantronics DA60 USB Audio Processor lets you bring digitally enhanced audio quality and comfort to Voice over Internet Protocol (VoIP) softphones. The DA60 features digital signal processing (DSP) for crisp, clear sound, and PerSono Pro 2.0 software that provides contact center agents and supervisors with unparalleled control of voice and audio quality. It is compatible with Plantronics H-series headsets.
Key Features
- Clearline audio reduces the level of loud noise on incoming calls to a comfortable level
- Advanced echo cancellation ensures clear, natural conversations
- Quick Disconnect (QD) capability allows the headset to detach without losing the call
- Inline controls (volume, mute, answer call, end call)
PerSono Pro 2.0 Software
- Equalizes headset settings for optimal audio performance
- Tracks agent noise exposure to ensure compliance with workplace safety standards
- Secures customer information when agents leave their workstation
- Displays transmit and receive volume to verify customer experience