The aimetis 3-Year Software Maintenance & Support Renewal License provides the user with quick access to the latest software updates and knowledgebase at no additional charge. With this package, you'll be able to avail of technical support via phone and e-mail in case you have any queries while using the Symphony application.
Technical Support
Technical support (Monday to Friday 9 am to 5 pm) via phone, e-mail, and the web to keep your product up and running
Note:
Technical Support via phone and E-mail is offered in English, German, Brazilian Portuguese and (Mandarin) Chinese. The full program details are currently available only in English, but will be available in other languages in the future.
Times are local to aimetis' 3 support offices, excluding Canadian, German and Chinese holidays.
Times are local to aimetis' 3 support offices, excluding Canadian, German and Chinese holidays.
3-tier Service Level Agreement (SLA)
Remote assistance
Software Maintenance
Get instant access to the latest software updates for your Symphony VMS Software Web Edition at no extra charge
Bug identification and reporting
Maintenance updates ensure smooth operation of the application
Short-cycle releases to address product defects
Priority bug fixes for error-free performance
Self-Service Support
Instant access to product-related tools, documentation, and other resources for quickly resolving issues without needing to speak with the technical support staff
Knowledge base and Product Documentation Suite
Look for solutions to your queries on our Technical FAQs section
Technical and Security Alerts to keep your system protected at all times