Used Department

Used Department Returns & Terms of Warranty

B&H carries an extensive inventory of pre-owned photo, video and audio equipment. You may purchase used items online, by phone or in person at our NYC SuperStore. Every used item we stock carries a 90-day Parts and Labor warranty.

Return Policy

If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to B&H within 30 days of the delivery date (after receiving an RMA), subject to the conditions and exclusions below:

  • All returned merchandise must be in the same condition as sold, with all included accessories. If condition differs, we reserve the right to refuse the return or to charge a restocking fee of 15%.
  • We are not responsible for personal data or items left in returned merchandise.
  • We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • Claims for damaged or missing items must be received within two business days of receipt of merchandise.

Refunds & Credits

You have the option of exchanging an item or receiving a refund for the full amount of the original purchase price within the allowed return period. In most cases, we will issue your refund to the same payment method used for the original purchase. If payment was made by credit card, we will credit your account once we receive the product. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase.

How to return or exchange a used item:

1

Call or Live Chat to Start a Return

1. Call our Customer Service department at 800.963.2525 or 212.239.7534 or open a Live Chat to obtain an RMA number

2

Pack Your Item
Properly

Place the original package into a shipping carton. Include the invoice and the reason for return. If defective, please specify the defect.

3

Ship Your Item with Return Label

3. Secure your return label to the package or clearly write the RMA number on the outer box. Ship via insured ground service with a tracking number. (Return shipping charges are the customer's responsibility, and we are not responsible for lost or damaged packages.)

Return an Item in Person

You may return an item in person to the side entrance of our NYC SuperStore located at:

366 West 34th Street (between 8th and 9th Avenues) New York, NY 10001

For more information about buying or selling Used equipment, visit our Used Department Online HQ

Sell Your Gear

B&H offers top dollar trade-in value for a variety of pre-owned equipment, from digital and film photography gear to audio, video, lighting & optics (some exclusions apply). There are many options to sell your equipment:

Get an Instant Quote Online

Submit your equipment details through our interactive online instant quote system to receive an instant preliminary quote. Once you accept and submit a quote, we will email submission guidelines, a quote form and a free prepaid shipping label.*

You have the option of having your equipment evaluated at our NYC SuperStore trade-in counter, with payment issued right thereafter.**

Get Instant Quote

Get a Custom Quote

If you cannot find your item(s) in our database, please use our custom quote form.

Alternatively, you can email equipment details to [email protected] and we will respond with a preliminary quote which will include submission guidelines, a quote form and a free prepaid shipping label.*

Please be sure to include the make, model, cosmetic condition and any included accessories for each item, as well as your full name, address and phone number.

Get Custom Quote Email Us

Get a Quote by Phone

Call us at 800.606.6969 ext. 2700 to speak with one of our buyers who will be happy to provide you with a quote.

Visit our NYC SuperStore

Our buyers are ready to offer you a quote at our NYC SuperStore's trade-in location. Have your equipment evaluated in-person and receive payment at the counter.**

Our NYC SuperStore trade-in counter location:
366 West 34th Street
New York, NY 10001
(first entrance off 9th Ave on 34th Street)

Our shipping address:
B&H Photo Used Dept. [Quote # Here]
400 Cedar Lane
Bay 78
Florence, NJ 08518

Please note: A quote must be initiated in order to send in your equipment to sell/trade.

General Guidelines

Any price(s) quoted is valid for up to 14 days. We issue payment as a B&H Trade-In Credit, B&H eGift Card or Check. By law, an official government-issued ID must be provided, such as a copy of your driver's license, passport, or another form of legal identification. We do not accept consignments.

Your equipment will be inspected in the order that it was received, it typically takes 5-7 business days. If your equipment is fully operational and its condition is as described, we will issue your payment. However, if your equipment is not as described, one of our buyers will reach out to you to further discuss a revised quote and explain the reason for doing so. If we do not reach a mutually satisfactory agreement, we will return your equipment at our expense, fully insured.*

*Available for equipment shipped within the contiguous (lower 48) USA only.

**Audio & video equipment that gets dropped off at our SuperStore has a 48-72 hour inspection period.