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Used & Collectibles

Used Item Returns & Warranty

B&H carries an extensive inventory of pre-owned photo, video, and audio equipment. You can purchase used items online, by phone, or at our New York SuperStore.

Every used item we carry is rigorously inspected and tested before being put up for resale. All equipment is guaranteed to work, regardless of its cosmetic condition. All used items carry a 90-day Parts and Labor warranty.

Used & Collectibles Return Policy

We want you to be completely satisfied with every purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of purchase date (after receiving an RMA). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All returned merchandise must be in the same condition as sold, with all included accessories. If they are not, B&H reserves the right to refuse the return or to charge a restocking fee of 15%.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price within the allowed return period. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

How to Return or Exchange Used & Collectible Items

1

Call or Live Chat to Start a Return

Get a Return Merchandise Authorization Number (RMA) by calling 800.963.2525 or opening a Live Chat. We'll email you a return label.

2

Pack Your Item
Properly

Place your item back into the original manufacturer's packaging. Then place it and your invoice into a separate shipping box. Be sure to pack it properly so your item won't get damaged.

3

Ship Your Item with Return Label

Securely affix your return label to the outside of the shipping package. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages. Shipping fees are the responsibility of the customer.

Sell Your Gear

Get a Quote

Fill out and submit the online quote form. You will get a preliminary quote which you can choose to accept or decline. If you accept, we will send you an email with the quote and instructions for sending us your equipment. Or visit our Used & Collectibles Department at the New York SuperStore. We will inspect your equipment and give you a check or credit immediately. (Audio and video equipment that is dropped off at our SuperStore has a 48-72 hour inspection period.)

You can also call us at 800.606.6969 ext. 2700 during business hours and we will give you a quote over the phone.

Email us a description of what you would like to sell and we will email you a quote.

Fax a description of what you would like to sell to 800.520.5444. Please provide a phone number for us to contact you to give you a quote.

If you accept our quote, either drop off your equipment at our SuperStore, located at:

366 West 34th Street
New York, NY 10001
Between 8th and 9th Avenue

... ship it to us (remember to insure it). You can send us your equipment via UPS, U.S. Postal Service or other delivery services to:

B&H Photo Used Dept. [Quote # Here]
BLDG 664 Door-A
63 Flushing Ave.
Brooklyn NY 11205

The price we quote is valid for up to 14 days. The price we pay is the same whether you're selling or trading in. We require official photo ID — a copy of your driver's license, passport, or another form of legal identification. We do not accept consignments.

Your equipment will be inspected in the order that it was received. If the description you provided is accurate, we will mail you a check or you may pick it up in person at our SuperStore. If we find that the condition of your equipment is not as you described, we will contact you to modify or rescind our offer and explain the reason for doing so. If we do not reach an agreement, we will immediately return your equipment at our expense, fully insured.