B&H carries an extensive inventory of pre-owned photo, video, and audio equipment. You can purchase used items online, by phone, or at our New York SuperStore.
Every used item we carry is rigorously inspected and tested before being put up for resale. All equipment is guaranteed to work, regardless of its cosmetic condition. All used items carry a 90-day Parts and Labor warranty.
Used & Collectibles Return Policy
We want you to be completely satisfied with every purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of purchase date (after receiving an RMA). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All returned merchandise must be in the same condition as sold, with all included accessories. If they are not, B&H reserves the right to refuse the return or to charge a restocking fee of 15%.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price within the allowed return period. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
How to Return or Exchange Used & Collectible Items
Call or Live Chat to Start a Return
Get a Return Merchandise Authorization Number (RMA) by calling 800.963.2525 or opening a Live Chat. We'll email you a return label.
Pack Your Item
Place your item back into the original manufacturer's packaging. Then place it and your invoice into a separate shipping box. Be sure to pack it properly so your item won't get damaged.
Ship Your Item with Return Label
Securely affix your return label to the outside of the shipping package. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages. Shipping fees are the responsibility of the customer.