Used Department

Used Returns & Warranty

B&H carries an extensive inventory of pre-owned photo, video and audio equipment. You may purchase used items online, by phone or in person at our NYC SuperStore.
Every used item we stock carries a 90-day Parts and Labor warranty.

Return Policy

If you are dissatisfied with a Used equipment purchase for any reason, you may return your merchandise to B&H within 30 days of the purchase date (after receiving an RMA), subject to the conditions and exclusions below:

  • All returned merchandise must be in the same condition as sold, with all included accessories. If condition differs, we reserve the right to refuse the return or to charge a restocking fee of 15%.
  • We are not responsible for personal data or items left in returned merchandise.
  • We are not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • Claims for damaged or missing items must be received within two business days of receipt of merchandise.
  • B&H can only refund your original purchase price—shipping fees are nonrefundable.

Refunds & Credits

You have the option of exchanging an item or receiving a refund for the full amount of the original purchase price within the allowed return period. B&H can only refund the original purchase price. Shipping fees are nonrefundable. In most cases, we will issue your refund to the same payment method used for the original purchase. If payment was made by credit card, we will credit your account once we receive the product. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase.

How to return or exchange a used item:


Reach Out

Call our Customer Service department at 800.963.2525 or 212.239.7534 or open a Live Chat to obtain an RMA number.


Pay & Pack

Place the original package into a shipping carton. Include the invoice and the reason for return. If defective, please specify the defect. You may either affix the preprinted label provided with your Return Merchandise Authorization (return shipping cost will be deducted from your refund) or you may purchase a shipping label from the carrier of your choice. We recommend you ship using insured ground service with a tracking number. Return shipping fees are the responsibility of the customer.


Label & Ship

Secure your return label to the package or clearly write the RMA number on the outer box. Be sure to keep a record of your tracking number as a reference. B&H is not responsible for lost, stolen or damaged packages.

You may return an item in person to the side entrance of our NYC SuperStore located at:
366 West 34th Street (between 8th and 9th Avenues)
New York, NY 10001

For more information about buying or selling Used equipment, visit our Used Department Online HQ

Sell Your Gear

There are many options to sell your equipment:

Online Instant Quote:

Submit your equipment through our interactive Online Instant Quote System. We will provide you with an instant preliminary quote. If you accept and submit the quote, then we will provide you with instructions, a quote form and free prepaid shipping label* via email.

You have the option of coming into our SuperStore Trade-In counter to have your equipment evaluated and payment issued right after**.

Get an Instant Quote

Custom Quote Form

If you cannot find your item in our database, please feel free to use our custom quote form.

Alternatively you can send an email at [email protected] with the equipment you intend to sell, and we will respond to you with a preliminary quote which will include instructions, a quote form and free prepaid shipping label*.

Please make sure to include the make, model, cosmetic condition and included accessories for each item.

Also, please provide your full name, address & phone number.

Get a Custom Quote Email Us

Give us a call:

Call us at 800.606.6969 ext. 2700 to speak with one of our buyers who are looking forward to providing you with a quote.

Visit our NYC SuperStore Trade-In Department:

Our buyers are ready to offer you a quote at our SuperStore Trade-In location. We will have the equipment evaluated and provide you with payment at the counter**.

Our SuperStore Trade-In counter is located at:
366 West 34th Street
New York, NY 10001
(first entrance off 9th Ave on 34th St.)

Our shipping address is:
B&H Photo Used Dept. [Quote # Here]
420 Ninth Avenue
New York, NY 10001

Please note: A quote must be initiated in order to send in your equipment to sell/trade.

The price we quote is valid for up to 14 days. We issue payment as a B&H Trade-In Credit, B&H eGift Card or a Check. By law, an official government photo ID must be provided, such as a copy of your driver's license, passport, or another form of legal identification. We do not accept consignments.

Your equipment will be inspected in the order that it was received, it typically takes 5-7 business days. If your equipment is fully operational and it matches the condition we expected it to be in then we will issue you payment. However, if your equipment is not as expected then one of our buyers will reach out to you to further discuss the revised quote and explain the reason for doing so. If we do not reach an agreement, we will return your equipment at our expense, fully insured.

*Available within the contiguous (lower-48) United States only.

**Audio & video equipment that gets dropped off at our SuperStore has a 48-72 hour inspection period.