Orders placed after 4pm on weekdays will not ship until the next business day. Orders placed after 12pm Fridays will not ship until the following Monday.
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The 2-Year MakerCare Service Plan for MakerBot Replicator Z18 Desktop 3D Printer from MakerBot provides two years of additional coverage. The MakerCare service plan covers one MakerBot Replicator Z18. Its serial number will be tied to the associated "MakerCare Service Plan" (MSP) number. This means only the MakerBot Replicator Z18 that is registered with this MSP number will be eligible for service. MakerCare is only available at the time of purchase or within thirty days of the date the Replicator Z18 is shipped.
MakerCare is available in the contiguous United States. MakerCare covers certain non-consumable MakerBot Replicator Z18 parts when they require replacement due to normal wear and tear or accidental damage. Other exclusions apply, such as damage due to accidents, loss, theft, abuse, neglect or misuse. The service plan also does not cover damage resulting from hardware, software, firmware, or serial number modifications to the MakerBot Replicator Z18.
Please note that the MakerBot service plan is non-transferrable and non-refundable, except if the MakerBot Replicator Z18 is returned within the 14-day return policy.
In order to redeem MakerCare benefits, the original purchaser of the MakerBot Replicator Z18 and the associated MakerCare service plan must contact MakerBot Support via phone, web form, or email to open a ticket. MakerBot Support will help to identify the source of the trouble. If replacement parts are deemed necessary for those parts that are covered, MakerBot Support will coordinate the shipment of your MakerBot Replicator Z18. If a return is deemed necessary for proper servicing, MakerBot Support will issue you a Return Merchandise Authorization Number. Shipments must be made in the original packaging. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your MakerBot Replicator Z18 is shipped back to you and will cover shipping costs.
Filament and MakerBot Build Plate Tape Consumables used in troubleshooting
Customers will only be covered for up to 4 incidents per year during the coverage period. An "incident" means that a customer either receives a replacement part from MakerBot or mail-in, physical service on a Product performed by MakerBot.
Customers may only receive up to 2 Smart Extruders as a replacement part.