JBL Quantum 400 USB Wired Over-Ear Gaming Headset (Black)

JBL Quantum 400 USB Wired Over-Ear Gaming Headset (Black)
Key Features
  • 50mm Dynamic Drivers
  • 3.5mm Audio & USB Cables
  • QuantumSURROUND and DTS Headphone:X 2.0
  • Flip-Up Boom Mic
Whether dropping in to grind or compete, hear and be heard with the Quantum 400 USB Wired Over-Ear Gaming Headset in black from JBL. Designed to deliver clear audio while remaining comfortable for long sessions, this gaming headset features an adjustable boom mic, multi-channel surround sound, and memory foam earpads. Located on the left earcup, the flip-up boom mic features auto on/off and mute functions, and sits next to user controls that provide hands-on adjustment. This headphone also features a Discord-certified game-chat balance dial.
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Price $99.95
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Ask Our Experts
See any errors on this page? Let us know

Hi! I received these headphones as a gift recently and I noticed that the lights do not turn on for 3.5mm connection to an xbox controller. Is there any way that I can get the lights to work for xbox? Perhaps through a usb c to 3.5mm cable?

Asked by: bassglider03
We'd like to work with you directly so we could try some troubleshooting with your JBL Quantum 400. Please contact our Customer Support at https://bit.ly/3aRgqXL
Answered by: Katrina A
Date published: 2020-12-27

How do you turn off the RGB lighting on my JBL Quantum 400 headset when plugged into a PC?

Asked by: Trispace
To turn off the RGB Lighting on your JBL Quantum 400, hold for more than 5 seconds the microphone button. Here's a link to know more about our JBL Quantum 400: https://bit.ly/3a84Erv.
Answered by: Ray at Customer Support
Date published: 2020-12-15

is the microphone detachable/removable?

Asked by: ryker
Our JBL Quantum 400's mic isn't detachable.
Answered by: Mario at Customer service
Date published: 2020-12-15

No sounds from Xbox whatsoever. Are these required to be plugged into a pc first and download a app to then be used on the Xbox? Instructions claim to plug straight into the controller and go and I have no sound. 

Asked by: ChaseT
Please update the software of your Xbox controller to ensure you're on the latest version and try again. Also, double-check if the headset's volume isn't muted or turned all the way down.
Answered by: Homer DLR
Date published: 2021-01-12

I can't seem to figure out how to get the microphone to work on my dell gaming laptop. The sound works fine just can't seem to figure it out I tried plugging in the usb type-c to type-a with the jack plugged in as well.

Asked by: EmilyF
First, please make sure that the microphone is flipped down with the red LED off. Then, double-check your laptop is using the correct recording device (Quantum Headset). Then check the properties of your headset and set it as the default communication device. If you need further assistance, please reach out to our Product Specialists at https://bit.ly/30GsbuW
Answered by: Homer DLR
Date published: 2021-05-18

Will the quantum 400 work with a double usb-c cable? I have a usb-c port open on my pc

Asked by: Anonymous
Depending on your device configuration, you can definitely use a USB-C to USB-C cable.
Answered by: Homer DLR
Date published: 2020-07-03

Hi There, Are the cables used braided?

Asked by: Sheldo
Yes. The cables on our JBL Quantum 400 are braided.
Answered by: Chastine
Date published: 2020-10-03

Are you able to independently Adjust the volume between chat and in game music

Asked by: Backlash
Our JBL Quantum 400 has Game-Chat Balance Support. You can adjust game-chat balance by rotating the dial-up and down. You will feel a notch in the dial that indicates 50 games and 50 chat when you rotate the dial. Or you can see the status on the top bar of the JBL QuantumENGINE.
Answered by: Chastine
Date published: 2020-06-29
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