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SquareTrade 2 Year Protection Plan
SquareTrade 2 Year Protection Plan
B&H # SQCE0024N2B MFR # RD-CE0024N2B
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Product Highlights
- For Non Portable Electronics Valued $0-24.99
$0.00 Tax Collected Outside NY and NJ
You Pay: $3.99
2 Year Protection Plan is rated
out of
5 by
1475.
Rated 1 out of
5
by
Tony from
Not worth it
The fine print, after you purchase the service: They will only cover costs up to the value of the unit. They will charge you an undefined labor rate and parts cost to work on your unit. Ergo, they can charge you absurd rates and you can end up with a unit that is still not fixed in the end. Also, at their discretion they can replace your unit with a refurbished item (with its unknown issues). For $$, you are not buying a service that guarantees an operable unit for 4 years. You are rolling the dice that anything that happens is very minor and they won't charge you more than the value of the unit.
Date published: 2013-12-27
Rated 2 out of
5
by
Carl from
Time is Not On Your Side
I have not used this warranty, and quite frankly, I hope I never do. However, I was surprised when I ordered this along with my new Nikon D850 which was back ordered, that the clock started ticking on the warranty from the day of the order. It took 3 months for my camera to arrive due to the heavy demand, Nikon’s backlog, and B&H’s very reasonable policy of filling orders based on the time and date the order was placed. It would seem only fair that the warranty begins when the order is filled, not when it’s placed. If this is standard policy, I would suggest waiting until you receive notice that your item has shipped before buying the warranty.
Date published: 2018-01-05
Rated 2 out of
5
by
Nick from
Defeats the purpose of buying a warranty
I got a 3-year Square Trade warranty for a camera I purchased. After a couple years the camera started having issues with recording. I sent it in while still under warranty, after a week I was told they could not fix it and it was sent to the manufacturer to be repaired there. I was told I would receive updates on the status of the camera, I received none. I sent emails asking about the camera's status, I received zero replies. After a month, I am still waiting for my camera to be returned to me. I am a cameraman, who relies heavily on owning a camera for my income. Square Trade has refunded me the cost of the warranty purchase, but this doesn't begin to make up for the money I have lost by being forced to rent equipment rather than provide my own.
Date published: 2017-03-09
Rated 1 out of
5
by
Jay from
Didn't honor the warranty.
I bought the 4 year drops and spills for my A7Rii, and a year and a half into it, had to use it from an accidental drop in a creek. We're now going on 3 months, and still no camera. They say if they can't fix it, they'll replace it. But on expensive items, that's just not the case. They send it back to the manufacturer, and you're just stuck with nothing until maybe, hopefully, they send it back to you. I won't be buying another warranty from squaretrade.... ever.
Date published: 2017-09-08
Rated 1 out of
5
by
Edmund from
Better than the manufacturers extended.
I am giving this plan one star for one reason only: An extended warranty should extend the original by the amount you purchased. It should NOT OVERLAP the original. So when you purchase an EXTENDED 3 Year warranty your total coverage should be 4 years (including the manufacturers 1 year)!!! It should begin when the original warranty ends. However this one does not so the 3 year warranty becomes a 2 year warranty which is infuriating! That being said, this warranty was still better and less expensive than the Samsung one which is the only reason I purchased it.
Date published: 2012-11-29
Rated 1 out of
5
by
Alejandro Ordonez from
awefull service!
Never buy this it is terrible i bought an insurance for 1,999.99 for my hasselblad camera the camera broke after 3 weeks. i called this service so they will get it fix. they were terribly disrespectful, not helpful, and did not solve my issue. they recommended me to go fix it at a local normal store and then give them the bill I mean its a hasselblad! they should at least help me while i don't have my camera i use it as my job!Terrible service worst 1,999.99 dollars I've ever spend
Date published: 2014-10-30
Rated 1 out of
5
by
Dirk from
EMPTY PROMISES - DO NOT BUY !!!
Today, after more than a month and after multiple phone calls, I received a cheque for the price of my camera (ex. sales tax). I had asked for this for the last weeks, and they refused. Without giving me an ETA for the repair. While it is worth it to get extended warranty on your gear, do NOT go for SquareTrade! They sell nothing but empty promises: Promise: 2-day service guarantee. Reality: +1 month service. Promise: Refund of replacement. Reality: Yes, but not withing the promised service window. Promise: Easy Online Management. Reality: No status updates whatsoever. Not by mail, not online. Promise: 24/7 Customer Support. Reality: Extremely long wait times (call-back option can take hours). Promised: We will send you a shipping box. Reality: You have to take care of propper packaging. Tip 1: (from their service desk) have your item repaired at a local camera store and send us the receipt. Tip 2: If your repair is overdue ask for your money back as promised! They will not offer it to you, you will have to ask for it!
Date published: 2016-10-03
Rated 1 out of
5
by
StephanP from
BAD CUSTOMER SERVICE
When calling SquareTrade, you get a kid who doesn't know anything about the actual website. Buyer beware. SquareTrade used to be helpful and now they just forward you into an endless circle of loop holes. I bought coverage that included Drops and Spills but now trying to file a claim it says doesn't cover. Also a mess up with the serial number not matching and unable to update. Their website has changed since earlier 2017.
Date published: 2017-09-25
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