You can pick up most items at our SuperStore or warehouse.
Select Store Pickup when you're checking out
Wait for your 'Ready for Pickup' email containing your Pickup Number
Bring your Pickup Number & Photo ID to the SuperStore
Store & Sales Hours
Customer Service Hours
Which items are available for Store Pickup?
If an item is in stock, you will see a green checkmark indicating that Store Pickup is available. However, please note: Store Pickup is only an option if shipping is not requested on any other items in your order.
When will my order be ready?
Most items can be ready in as little as 45 minutes after order completion. For same-day service, we must receive your order not less than one hour before the store closing time. Orders placed after this time will be ready for pickup on the next business day, 45 minutes after we open.
What do I need to pick up my order?
You will receive an email with your unique Pickup ID number soon after completing your order. When picking up, you or your proxy will need to provide:
- Your Pickup ID or Order number
- A valid government-issued photo ID
If I can't pick up the order, may I send a messenger or courier on my behalf?
Yes! Make sure your delivery person is ready to provide the following:
- Messenger service ID card or a bill of lading or a daily manifest
- Government-issued photo ID (e.g., driver's license or passport)
- Your Order number or Pickup ID
Where do I pick up my order?
Upon arrival, proceed to our Web & Phone Orders area (just follow the signs). Your Pickup ID email will come with an easy-to-follow map.
How long will B&H hold my order?
We will hold your order up to five business days. Abandoned orders will be canceled automatically.
Can someone else (such as a friend or family member) pick up my order?
You may appoint a proxy at checkout; it's easy! Your proxy can pick up the order by presenting the Pickup ID number or Order number and his/her own government-issued photo ID.